OPERATION DEPARTEMENT HEAD

PT. BNI MULTIFINANCE; Jakarta Selatan; On-site; IDR 279,000,000 - 502,200,000; Full time

Job summary

PT. BNI MULTIFINANCE mencari Kepala Departemen Operasional untuk memimpin dan mengoordinasikan proses operasional di Kantor Pusat dan Cabang. Anda akan memastikan pelaksanaan kerja sesuai SOP, kebijakan, dan target perusahaan, serta meningkatkan efisiensi operasional dan kepatuhan data.

Posisi ini membutuhkan minimal S1 dan pengalaman manajerial 4+ tahun di sektor perbankan/finansial, dengan kemampuan analitis dan kepemimpinan yang kuat.

Qualifications

• Gelar S1 dari jurusan apa saja.
• Minimal 4 tahun pengalaman sebagai manajer, terutama di perbankan/finansial.
• Sertifikasi Pembiayaan (APPI) merupakan nilai tambah.
• Keterampilan analitis, kepemimpinan, dan pengambilan keputusan.
• Terbiasa bekerja dengan target dan lingkungan dinamis.

Responsibilities

• Melakukan tinjauan berkala terhadap kebijakan, SOP, dan pedoman teknis operasional.
• Menerapkan budaya risiko dan menjaga keamanan data sensitif sesuai aturan perusahaan.
• Mengelola kontrol dan pemantauan SLA untuk Fidusia, asuransi/SPPA, serta pengiriman Welcome Pack.
• Mengelola kontrol TBO BPKB dan pemantauan masa tenggang BPKB.
• Mengawasi dan menindaklanjuti temuan audit serta perbaikan operasional.

Skills

Analytical skills

Leadership

Decision making

Education

Bachelor's degree

Job description

Operation Department Head role involves leading and coordinating all operational processes at the Head Office and Branch Offices. The position aims to coordinate all operational work processes at the Head Office and Branch Offices, ensuring work implementation aligns with applicable policies and SOPs to support operational smoothness and administrative order of the company.

Key responsibilities

Conduct periodic review and assessment of Policies, SOPs, and operational technical guidelines

Implement risk culture in the company environment and ensure security of sensitive data according to company rules and regulations

Conduct control and monitoring of Service Level Agreement (SLA) for Fiduciary registration, insurance/SPPA closure, and Welcome Pack delivery

Conduct control and monitoring of BPKB centralization, including monitoring TBO BPKB that has exceeded grace period

Oversee and follow up on all audit findings

Identify and formulate strategic solutions for operational problems that arise

Manage team development planning, increase productivity, and plan branch manpower needs (recruitment, mutation, promotion, and demotion)

About you

Minimum Bachelor's degree (S1) from any major

Minimum 4 years of experience in a Manager position, preferably from banking or financing/multifinance industry

Financing Certification (APPI) is an added value

Strong analytical capabilities, leadership, and decision-making skills

Accustomed to working with targets and dynamic environments

Your application will include the following questions

• Pernyataan mana di bawah ini yang paling mendeskripsikan hakmu bekerja di Indonesia?
• Berapa gaji bulanan yang kamu inginkan?
• Berapa tahun pengalaman kerjamu sebagai Kepala Departemen?
• Kualifikasi mana yang kamu miliki?
• Berapa tahun pengalaman kerjamu di Industri Multifinance?