Merchant Relation Officer (Bengkulu)

Cermati Fintech Group; Bengkulu; Remote; IDR 250,000,000 - 400,000,000; Full time

Benefits offered by this job

Competitive salary

Fully remote work arrangement

Health and wellness benefits

Career development opportunities

Job summary

Cermati Fintech Group seeks a proactive Remote Client Relationship Manager to serve recruitment clients from a remote setting in Indonesia. You will nurture and expand client relationships, translate business objectives into talent strategies, and act as the primary contact for client success.

The role focuses on understanding client needs, delivering high-quality recruitment services, and collaborating with internal teams to ensure service excellence across the client portfolio.

Qualifications

• 4+ years of experience in client management, account management, or senior recruitment with a client-facing focus.
• Proven ability to build and maintain long-term client relationships.
• Strong understanding of recruitment processes and the talent market.

Responsibilities

• Manage and grow a portfolio of recruitment clients with high satisfaction and retention.
• Understand client business needs, culture, and hiring requirements.
• Act as a strategic partner providing insights on talent acquisition strategies.
• Oversee delivery of recruitment services ensuring quality and timeliness.
• Identify upsell opportunities for additional services.
• Collaborate with recruitment teams to ensure seamless service delivery.

Skills

Client management

Account management

Communication

Presentation

Problem-solving

Remote work

Job description

Remote Client Relationship Manager - Recruitment

Our client is looking for a proactive and experienced Remote Client Relationship Manager to serve their esteemed clientele from a remote setting, supporting businesses associated with Denpasar . This role is central to nurturing and expanding relationships with existing clients, ensuring their recruitment needs are met with exceptional service and strategic insight. You will act as the primary point of contact, understanding client business objectives and translating them into effective talent acquisition strategies. The ideal candidate is a relationship builder with a keen understanding of the recruitment landscape and a passion for delivering client success.

Key Responsibilities

• Manage and grow a portfolio of recruitment clients, ensuring high levels of satisfaction and retention.
• Develop a deep understanding of client business needs, company culture, and specific hiring requirements.
• Act as a strategic partner, providing insights and recommendations on talent acquisition strategies.
• Oversee the delivery of recruitment services, ensuring quality, timeliness, and alignment with client expectations.
• Identify opportunities for upselling and cross-selling additional recruitment services.
• Collaborate internally with recruitment teams to ensure seamless service delivery.

Requirements

• Minimum 4 years of experience in client management, account management, or a senior recruitment role with a client-facing focus.
• Proven ability to build and maintain strong, long-term client relationships.
• Excellent understanding of the recruitment process and talent acquisition market.
• Strong business acumen and the ability to engage with stakeholders at various levels.
• Exceptional communication, presentation, and problem-solving skills.
• Self-motivated and able to work effectively independently in a remote environment.

Benefits

• Competitive salary and attractive performance-based incentives.
• Fully remote work arrangement, offering a great work-life balance.
• Comprehensive health and wellness benefits.
• Opportunities for professional development and career progression.
• Collaborative virtual team environment with dedicated support.