Market Research Intelligence Kg Media

Kompas Gramedia - Kg Media; Jakarta Pusat; On-site; IDR 70,000,000 - 110,000,000; Full time

Benefits offered by this job

Unique career paths across nutrition

Impact millions of consumers daily

Science-led, innovative environment

Growth and leadership development

Collaborative culture

Job summary

Kompas Gramedia - Kg Media is seeking a Customer Care Specialist (Animal Nutrition) in Indonesia. You will act as the main contact for customers, manage orders, and coordinate with production and logistics to ensure timely delivery.

You will support forecasting with sales and procurement, analyze trends, and drive improvements across the Order-to-Cash process in a fast-paced environment.

Qualifications

• Diploma or Bachelor’s Degree in Business Admin, Supply Chain or related field.
• 4–5 years in customer service, order management, or supply chain coordination.
• Experience with SAP or similar ERP systems preferred.
• Proficiency in Microsoft Office; Power BI experience a plus.
• OTC process understanding; strong coordination skills.

Responsibilities

• Act as primary contact for assigned countries, districts, or customers with clear, timely communication.
• Manage customer service activities per SOPs and compliance requirements.
• Handle enquiries, order placement, and order management, coordinating with production or supply sources.
• Coordinate supply chain arrangements for import shipments and deliveries; ensure timely execution.
• Apply Just-In-Time principles to optimize delivery timelines and inventory flow.
• Monitor and manage end-to-end Order-to-Cash processes for accuracy and efficiency.
• Coordinate deliveries across multiple channels, including third-party shipments and intercompany flows.
• Collaborate with sales, logistics, and other internal teams to ensure seamless order fulfilment.
• Proactively update customers on order status, schedules, and delays.
• Maintain accurate order docs and system updates in SAP or ERP systems.
• Support continuous improvement of customer service processes and efficiency.

Skills

Customer service

Order management

Communication

Data analysis

Microsoft Office

Education

Diploma or Bachelor's Degree in Business Administration

Supply Chain, Logistics or related field

Tools

SAP

Power BI

Job description

Customer Care Specialist (Animal Nutrition)

Job title - Customer Care Specialist (Animal Nutrition)
Location - Pasuruan, Indonesia

Your Key Responsibilities

Customer Service & Order Management

• Act as the primary contact point for assigned countries, districts, or customers, ensuring clear, timely, and professional communication.
• Manage and execute customer service activities in accordance with agreed service levels, standard operating procedures (SOPs), and compliance requirements.
• Handle customer enquiries, order placement, and order management, including directing and coordinating orders with production or supply sources.
• Coordinate and confirm supply chain arrangements for import shipments and deliveries, ensuring timely execution.
• Apply Just-In-Time (JIT) principles to optimize delivery timelines and inventory flow.
• Monitor and manage the end-to-end Order-to-Cash (OTC) process, ensuring orders are processed accurately and efficiently.
• Coordinate customer deliveries across multiple channels, including third-party shipments, trading flows, and intercompany transactions within RDC and GDC.
• Work closely with sales teams, logistics, supply chain, and other internal departments to ensure seamless order fulfilment.
• Proactively update customers on order status, shipment schedules, and potential delays.
• Maintain accurate order documentation, system updates, and reporting in SAP or relevant ERP systems.
• Support continuous improvement initiatives to enhance customer service processes and operational efficiency.

Forecasting & Planning

• Support forecasting and ensure communication with sales team and procurement on sales, revenue, demand, and market trends across Indonesia.
• Partner with commercial, procurement, production and supply chain teams to ensure accurate and aligned forecasting assumptions.
• Analyze historical performance, market dynamics, and key drivers to identify risks and opportunities in forecasts.
• Implement and continuously improve forecasting methodologies, tools, and processes to enhance accuracy and efficiency.
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• Monitor forecast vs. actual performance, providing variance analysis and actionable insights to ID team.
• Support strategic planning cycles & Demand Review at country and represent country at regional demand review and planning meeting.
• Drive accountability across teams to ensure forecast discipline, data integrity, and timely updates.

We offer

• Unique career paths across animal, nutrition and health - explore what drives you and get the support to make it happen.
• A chance to impact millions of consumers every day - sustainability embedded in all we do.
• A science-led company, cutting edge research and creativity everywhere - from biotech breakthroughs to sustainability game-changers, you'll work on what's next.
• Growth that keeps up with you - you join an industry leader that will develop your expertise and leadership.
• A culture that lifts you up - with collaborative teams, shared wins, and people who cheer each other on.
• A community where your voice matters - it is essential to serve our customers well.

You Bring

• Diploma or Bachelor's Degree in Business Administration, Supply Chain, Logistics, or a related field.
• Minimum 4-5 years of experience in customer service, order management, or supply chain coordination.
• Experience working with SAP or similar ERP systems is preferred.
• Proficiency in Microsoft Office applications.
• Experience with data analytics or reporting tools (e.g., Power BI) will be an added advantage.
• Basic understanding of the end-to-end Order-to-Cash (OTC) process.
• Proactive mindset with the ability to work independently as well as collaboratively within a team.
• Strong communication and coordination skills, with the ability to manage multiple stakeholders.
• Good problem-solving skills and the ability to work effectively in a fast-paced environment.

About dsm-firmenich

At dsm-firmenich, we don't just meet expectations - we go beyond them. Join our global team powered by science, creativity, and a shared purpose: to bring progress to life. From elevating health to making fortified food and sustainable skincare, the impact of your work here will be felt by millions - every single day. Whether it's fragrance that helps you focus, alternative meat that's better for the planet, or reducing sugar without losing flavor, this is where you help shape the future of nutrition, health, and beauty for everyone, everywhere. And while you're making a difference, we'll make sure you're growing too. With learning that never stops, a culture that lifts you up and the freedom to move across businesses, teams, and borders. Your voice matters here. And your ideas? They're essential to our future. Because real progress only happens when we go beyond, together.

Inclusion, belonging and equal opportunity statement

We welcome candidates from all backgrounds - no matter your gender, ethnicity, sexual orientation, or anything else that makes you, you.