Client Experience & Operations Specialist

Pt. Multi Prestasi Mas; Jawa Barat; On-site; IDR 360,000,000 - 600,000,000; Full time

Benefits offered by this job

Career development opportunities

Competitive compensation

Job summary

dsm-firmenich is seeking a Lead Specialist for GSC Logistics Operations in Indonesia. You will oversee 3PL warehouse and transport activities, optimize processes, and drive KPI-based performance to meet service goals. A strong leadership presence and cross-functional collaboration are essential.

Responsibilities include optimizing inventory, coordinating with drivers and partners, and ensuring safety and cost-efficient operations across the site.

Qualifications

• Bachelor's degree in a relevant field or equivalent.
• Minimum 3 years in a warehouse/logistics role with supervision experience.
• Strong leadership and people-management skills.
• Proven problem-solving abilities and data-driven decision making.

Responsibilities

• Oversee 3PL warehouse and transport operations to ensure service performance.
• Develop and optimize warehouse processes including handling, storage, and inventory.
• Establish and monitor KPIs; drive continuous improvement and loss prevention.
• Coordinate with warehouse leads to maximize productivity and control costs.
• Manage scheduling and workflows to minimize overtime while ensuring safety.

Skills

Leadership

Problem-solving

English proficiency

Team collaboration

Education

Bachelor's degree

Job description

Lead Specialist GSC Logistics Operations

Job title - Lead Specialist, GSC Logistics Operations (1 year contract)
Location - Cileungsi, Jakarta

The Lead Specialist, GSC Logistics Operations is responsible for overseeing and driving the operational efficiency and service performance of 3PL-managed warehouse operations, with customer satisfaction as the primary focus. The role involves developing and optimizing warehouse processes, including product handling, storage, inventory management, equipment utilization, gate operations, and shipping methods. The role will also drive 3PL performance through the establishment and monitoring of operational KPIs, while guiding and working closely with warehouse teams to resolve operational challenges, build capabilities, and achieve short- and long-term business objectives.

• Managing 3PL both Warehouse and Transporter
• Managing daily warehouse activities, including quality assurance, inventory control, space management, logistics, floor productivity, Safety.
• Schedule and oversee the 3PL-managed warehouse team and manage workflows and work quality to maximize efficiency and minimize overtime.
• Meet regularly with warehouse leads to analyze productivity and develop actionable plans for loss prevention
• Oversee and manage logistics for transporting products to customers and company facilities, communicating with drivers and air partners to ensure efficient delivery of packages
• Full site responsibility for warehouse and Local Distribution

We offer

• Unique career paths across health, nutrition and beauty - explore what drives you and get the support to make it happen
• A chance to impact millions of consumers every day - sustainability embedded in all we do
• A science led company, cutting edge research and creativity everywhere - from biotech breakthroughs to sustainability game-changers, you'll work on what's next
• Growth that keeps up with you - you join an industry leader that will develop your expertise and leadership
• A culture that lifts you up - with collaborative teams, shared wins, and people who cheer each other on
• A community where your voice matters - it is essential to serve our customers well

You bring

• Bachelor's degree or equivalent qualification
• At least three years of experience in a warehouse role, managing hourly employees
• Good knowledge of warehouse procedures and policies
• Strong problem-solving skills and leadership qualities
• Ability to work collaboratively with employees at all levels of the organization
• Proficiency in written and spoken English

About dsm-firmenich

At dsm-firmenich, we don't just meet expectations - we go beyond them.
Join our global team powered by science, creativity, and a shared purpose: to bring progress to life.
From elevating health to making fortified food and sustainable skincare, the impact of your work here will be felt by millions - every single day. Whether it's fragrance that helps you focus, alternative meat that's better for the planet, or reducing sugar without losing flavor, this is where you help shape the future of nutrition, health, and beauty for everyone, everywhere.
And while you're making a difference, we'll make sure you're growing too. With learning that never stops, a culture that lifts you up and the freedom to move across businesses, teams, and borders. Your voice matters here. And your ideas? They're essential to our future.
Because real progress only happens when we go beyond, together.

Inclusion, belonging and equal opportunity statement

At dsm-firmenich, we believe being a force for good starts with the way we treat each other. When people feel supported, included, and free to be themselves, they do their best work - and that's exactly the kind of culture we're building. A place where opportunity is truly equal, authenticity is celebrated, and everyone has the chance to grow, contribute, and feel they belong.
We're proud to be an equal opportunity employer, and we're serious about making our hiring process as fair and inclusive as possible. From inclusive language and diverse interview panels to thoughtful sourcing, we're committed to reflecting the world we serve.
We welcome candidates from all backgrounds - no matter your gender, ethnicity, sexual orientation, or anything else that makes you, you.
And if you have a disability or need any support through the application process, we're here to help - just let us know what you need, and we'll do everything we can to make it work.