Management Trainee Service Department Head (MT SDH)

PT United Tractors Tbk; Jakarta Utara; On-site; IDR 66,960,000 - 100,440,000; Full time

Job summary

PT United Tractors Tbk is seeking a Management Trainee for the Service Department Head role. The candidate will oversee daily service operations and drive policy development for efficient department functioning.

The program requires a fresh graduate or up to 2 years in service management, with a Bachelor’s degree in engineering or related field and GPA 3.25+. Strong leadership, communication, and multitasking skills are essential, and willingness to be located across Indonesia is a must.

Qualifications

• Fresh graduate or up to 2 years in service management
• Bachelor's degree in engineering or related major
• Minimum GPA of 3.25
• Knowledge of service management software and hardware
• Strong leadership and decision-making skills
• Excellent communication and interpersonal skills
• Ability to manage multiple priorities and work under pressure
• Willing to be located throughout Indonesia

Responsibilities

• Manage and oversee the day-to-day operations of the service department
• Develop and implement policies and procedures to ensure efficient functioning
• Plan and coordinate service activities including scheduling, staffing, and quality control
• Ensure high customer satisfaction through delivery of quality services
• Evaluate department performance and implement improvements
• Foster and maintain relationships with customers and internal stakeholders

Skills

Leadership

Communication

Decision-making

Multitasking

Education

Bachelor's degree in engineering

Tools

Service management software

Service management hardware

Job description

Management Trainee Service Department Head (MT SDH)

Description

• Manage and oversee the day-to-day operations of the service department
• Develop and implement policies and procedures to ensure the efficient and effective functioning of the department
• Plan and coordinate service activities, including scheduling, staffing, and quality control
• Ensure high customer satisfaction through the delivery of quality services
• Evaluate department performance and implement necessary improvements
• Foster and maintain positive relationships with customers and internal stakeholders

Job Requirement

• Fresh graduate or maximum of 2 years of experience in service management or any related field
• Minimum Bachelor’s degree in engineering or any related major
• Minimum GPA of 3.25
• Knowledge of service management software and hardware
• Strong leadership and decision-making skills
• Excellent communication and interpersonal skills
• Ability to manage multiple priorities and work under pressure
• Willing to be located throughout Indonesia

United Tractors (UT/the Company) is the leading and the largest distributor of heavy equipments in the Indonesia, providing products from world-renowned brands such as Komatsu, UD Trucks, Scania, Bomag, Tadano, and Komatsu Forest.

We are a company with a long history. Established on October 13th, 1972, the Company reached an important milestone on September 19th, 1989, by listing its shares in Jakarta and Surabaya Stock Exchange as PT United Tractors Tbk (UNTR), with PT Astra International Tbk as the majority shareholder. This initial public offering marked the United Tractors’ commitment of becoming the world-class solution-driven company in heavy equipment, mining, and energy for the benefit of stakeholders.

Today, our vast distribution network includes 19 branch offices, 22 site support offices and 11 representative offices in 22 provinces across the country. Not content with being the largest distributor of heavy equipments in the country, the Company also plays an active role in the field of mining contracting and has recently ventured into coal mining business. UT conducted its businesses through three major business units known asConstruction Machinery, Mining Contracting and Mining.