Line 1 B Officer

Sun Life Financial; Indonesia; On-site; IDR 180,000,000 - 240,000,000; Full time

Job summary

Sun Life Financial Indonesia seeks a Line 1B Officer in Agency Distribution to identify, assess, monitor, and control risks in day-to-day agency operations. You will ensure compliance with internal policies and regulatory requirements while supporting business performance.

The role covers risk identification, controls, training, and incident handling to protect customers and the company. A background in insurance regulation and strong English skills are valued.

Qualifications

• Bachelor’s degree in Business, Finance, Risk Management, or related field.
• 2–5 years of experience in distribution risk, governance, compliance, or audit (insurance/financial services).
• Familiarity with POJK/AAJI/AAUI is an advantage.

Responsibilities

• Identify and assess agency sales risks and conduct risk exposures.
• Monitor controls, KRIs, and governance dashboards; close findings.
• Ensure regulatory compliance and distribution standards across agency ops.
• Deliver training on conduct risk and risk governance to leaders and agents.
• Assist in incident handling and root cause analysis for complaints.
• Maintain documentation and contribute to governance reporting.

Skills

Regulatory knowledge

English report writing

English communication

Excel (Pivot)

PowerPoint

Presentation skills

Agency distribution understanding

Risk and compliance

Analytical thinking

Communication with leaders/field

3 lines of defence

Education

Bachelor’s degree in Business/Finance/Risk Management

Tools

Excel

PowerPoint

Job description

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful. When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description: Job description (heading) / Description du poste (titre)

Line 1B Officer in Agency Distribution is responsible for supporting the distribution channel in identifying, assessing, monitoring, and controlling risks arising from day-to-day agency operations. The role ensures that the Agency channel operates in compliance with internal policies, regulatory requirements, and risk frameworks while maintaining business performance

Preferred skills (heading) / Compétences particulières (titre)

• Knowledge of Regulation related to life insurance companies
• Report writing skill (in English)
• Verbal and Written English
• Ability to operate Microsoft excel (Including pivot)
• Powerpoint presentation
• Presentation skill
• Strong understanding of agency distribution processes, sales practices, and customer journey
• Good knowledge of operational risk, conduct risk, and compliance requirements
• Analytical and detail-oriented; able to identify patterns and risk indicators
• Good communication skills for interacting with Agency Leaders and field teams
• Ability to balance business needs with compliance and risk management
• Understanding internal control and concept of 3 lines of defence

Qualifications (heading) / Compétences (titre)

• Bachelor’s degree in Business, Finance, Risk Management, or related field.
• 2–5 years of experience in distribution risk, sales governance, compliance, or audit (preferably in insurance or financial services).
• Familiarity with local insurance regulations (POJK, AAJI/AAUI standards) is an advantage

Responsibilities (heading) / Responsabilités (titre)

• A. Risk Identification & Assessment Conduct regular reviews of agency sales practices, documentation, and operational processes to identify potential risks. Perform risk assessments for new agency initiatives, campaigns, and product launches. Support the business in understanding risk exposures (conduct risk, operational risk, mis-selling risk, AML/CFT risk).
• B. Risk Monitoring & Control Implement and monitor risk controls for agency operations (e.g., sales quality checks, call-back verification, suitability assessments). Track key risk indicators (KRIs) and prepare periodic risk dashboards for management. Follow up on risk issues, audit findings, and incident reports to ensure timely closure.
• C. Compliance & Regulatory Support Ensure agency activities comply with company policies, POJK/regulatory rules, and distribution standards. Support distribution in understanding and implementing regulatory changes. Conduct thematic reviews on potential non-compliance areas (e.g., mis-selling, incomplete documentation, privacy breach).
• D. Training & Awareness Provide training to Agency Leaders and agents regarding conduct risk, sales governance, and compliant selling practices. Develop guidance materials, SOP updates, and risk-related communication.
• E. Incident & Complaint Handling Support the documentation, escalation, and root-cause analysis of incidents or customer complaints related to agency sales. Coordinate with customer service, compliance, and distribution to ensure resolution and preventive measures.
• F. Governance, Reporting & Documentation Maintain proper documentation for risk assessments, control testing, and review results. Prepare monthly/quarterly governance reports for senior management and risk committees. Participate in governance forums and contribute risk insights for decision making

At Sun Life, we cultivate a High-Performance, Caring Culture that empowers our people to achieve outstanding results, embrace continuous growth, and create meaningful impact. We succeed together by fostering an inclusive environment where wellbeing, collaboration, and accountability are equally valued.

Job Category: Compliance

Posting End Date: 30/12/2026

Shine together At Sun Life, you can be your most brilliant self. Our supportive, flexible, and inclusive work environment is one where you – and your career – can thrive. Whatever your aspirations, collaborative leaders and colleagues are ready to help you learn, grow, and succeed. Make life brighter We’re a global company with a passion for people. Our purpose is to help Clients achieve lifetime financial security and live healthier lives. As a team of 30,000 across 26 countries, our impact is far-reaching, and locally relevant There’s power in numbers. As part of Sun Life’s growing team, you have an impact on people in your community and around the world. Shape the future With an optimistic eye on a brighter future, we drive to innovate. Be part of leading change, push boundaries and try new ways of working. Use data to drive bold actions. Be agile and pivot as we test and learn. At Sun Life, we’re driving transformation, sustainability and innovation for our Clients, employees, partners, and communities. Join us. Together, we can make the future brighter. Join a top employer for a brighter future. Visit Sun Life Careers