Application Production Support Specialist

Sun Life Financial; Indonesia; On-site; IDR 180,000,000 - 240,000,000; Full time

Job summary

Sun Life Financial is seeking an experienced IT Application Production Support specialist to ensure availability, stability and performance of life-insurance related platforms on AWS. You will manage incidents, perform root cause analysis and coordinate with business and tech teams to sustain uninterrupted operations and ongoing service improvements.

This role requires hands-on knowledge of ITSM methodologies, cloud services (AWS), and database querying, with a focus on delivering high-quality

Qualifications

• Bachelor’s degree in computer science, IT, information systems or related field.
• 3+ years in Application Production Support, Maintenance or Operations in financial services.

Responsibilities

• Provide day-to-day production support for applications on AWS, Java & .NET platforms and SQL databases.
• Analyze, troubleshoot and resolve application issues including root-cause analysis.
• Execute data fixes in SQL databases and respond to business inquiries with data insights.
• Collaborate with developers to accelerate fixes and coordinate changes in production.
• Monitor system performance, availability and mitigate risks; document activities per standards.

Skills

ITIL Framework

Incident Management

Problem Management

Change & Release Management

Application Monitoring

Production Support

SQL Querying

Education

Bachelor’s degree in computer science or related

Tools

AWS Services (S3, DynamoDB, SQS, Step Functions)

PostgreSQL

JWT/Auth0/Okta

Maven

Node.js / TypeScript

React / React DOM

Single-SPA / SystemJS

Jasper Reports

Job description

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful. When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description: Job description (heading) / Description du poste (titre)

Provide end-to-end application operational support for Life Insurance Point of Sales and support digital platforms by ensuring application availability, stability, performance, and service excellence. The role is responsible for managing incidents, fulfilling service requests, conducting problem management and root cause analysis activities, performing application monitoring, and coordinating with business and technical teams to ensure uninterrupted business operations and continuous service improvement.

Preferred skills (heading) / Compétences particulières (titre)

• Backend Technologies Java Spring Boot Spring Data JPA, Spring Cloud Open Feign AWS Services (S3, DynamoDB, SQS, Step Functions) PostgreSQL with Flyway Migration JWT Authentication (JJWT, Auth0, Okta) Maven Build system Node.js, TypeScript (Rule Engine)
• Frontend Technologies React, React DOM TypeScript Vite (build tool) Single-SPA + Single-SPA React (microfrontend framework) SystemJS (module federation) React Bootstrap + Bootstrap SCSS / SASS Jasper Reports
• Professional Knowledge IT Service Management (ITIL Framework) Incident Management Problem Management Change and Release Management Application Monitoring and Production Support Root Cause Analysis Techniques Software Development Life Cycle (SDLC) Agile and DevOps Practices API Integration Concepts Database Query and Troubleshooting Skills Cloud Computing Concepts (AWS)

Qualifications (heading) / Compétences (titre)

• Bachelor’s degree in computer science, Information Technology, Information Systems, Software Engineering, or related discipline.
• Minimum 3 years of experience in Application Production Support, Application Maintenance, System Support, or Application Operations in Financial Services, Insurance, Banking, or related industries is preferred.

Responsibilities (heading) / Responsabilités (titre)

• Provide day-to-day production support and batch job execution for applications on AWS Cloud, Java & .NET platforms, and SQL databases.
• Analyze, troubleshoot, and resolve application issues, including root cause analysis for recurring problems.
• Execute data fixes and modifications in SQL databases as needed to resolve data-related issues.
• Perform SQL queries to retrieve and analyze data in response to business user inquiries and system monitoring.
• Collaborate with the application development team to elevate and coordinate fixes for unresolved issues.
• Monitor system performance and availability, identifying and mitigating potential risks.
• Document all support activities, issues, and resolutions in line with company standards.

At Sun Life, we cultivate a High-Performance, Caring Culture that empowers our people to achieve outstanding results, embrace continuous growth, and create meaningful impact. We succeed together by fostering an inclusive environment where wellbeing, collaboration, and accountability are equally valued.

Job Category: IT - Application Development

Posting End Date: 29/09/2026

Shine together At Sun Life, you can be your most brilliant self. Our supportive, flexible, and inclusive work environment is one where you– and your career– can thrive. Whatever your aspirations, collaborative leaders and colleagues are ready to help you learn, grow, and succeed. Make life brighter We’re a global company with a passion for people. Our purpose is to help Clients achieve lifetime financial security and live healthier lives. As a team of 30,000 across 26 countries, our impact is far-reaching, and locally relevant There’s power in numbers. As part of Sun Life’s growing team, you have an impact on people in your community and around the world. Shape the future With an optimistic eye on a brighter future, we drive to innovate. Be part of leading change, push boundaries and try new ways of working. Use data to drive bold actions. Be agile and pivot as we test and learn. At Sun Life, we’re driving transformation, sustainability and innovation for our Clients, employees, partners, and communities. Join us. Together, we can make the future brighter.