Junior Managed Services Delivery Specialist

NTT; Daerah Khusus Ibukota Jakarta; Hybrid; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading technology services company is seeking an Associate Managed Services Operations Specialist to join their team in Jakarta, Indonesia. This entry-level role involves supporting service delivery teams, monitoring operations, and ensuring effective client service. Candidates should have a bachelor's degree and strong communication skills, with an emphasis on customer service. The position offers hybrid working conditions, allowing for both onsite and remote contributions.

Qualifications

• Entry level work experience in managed service delivery within a large technology services environment.
• Demonstrated managed services operations experience.

Responsibilities

• Assist with managing the shift roster and operations metrics.
• Ensure adherence to shift handover processes.
• Monitor operational effectiveness of support services.

Skills

Customer service focus

Good communication skills

Organizational skills

Analytical problem-solving

Cultural adaptability

Education

Bachelor’s degree in Information Technology or Business Administration

ITIL foundation certification

Job description

A leading technology services company is seeking an Associate Managed Services Operations Specialist to join their team in Jakarta, Indonesia. This entry-level role involves supporting service delivery teams, monitoring operations, and ensuring effective client service. Candidates should have a bachelor's degree and strong communication skills, with an emphasis on customer service. The position offers hybrid working conditions, allowing for both onsite and remote contributions.