IT Troubleshooter: Hardware & Software Support

St. Regis Hotels & Resorts; Indonesia; On-site; IDR 80,000,000 - 140,000,000; Full time

Job summary

St. Regis Hotels & Resorts in Jakarta Selatan, Indonesia, is seeking an Information Technology professional for full-time, non-management work.

The role involves troubleshooting and repairing hardware and peripheral equipment, handling program errors, and advising on technical solutions to business problems. Responsibilities include upgrading hardware/software, coordinating with vendors for complex issues, entering commands on devices, and following emergency procedures.

Qualifications

• Education: High school diploma or GED equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

Responsibilities

• Troubleshoot and repair hardware and peripheral equipment.
• Respond to program error messages by finding and correcting problems or terminating the program.
• Provide technical guidance and recommendations to resolve business problems.
• Refer major hardware/software problems or defective products to vendors or technicians for service.
• Enter commands and activate controls on computer and peripheral equipment to integrate and operate equipment.
• Maintain and upgrade hardware and software, including peripherals and website technical architecture related to hardware and telecommunications connectivity.
• Report work-related accidents or other injuries immediately to management.
• Follow property-specific procedures for handling emergencies.
• Exchange information with other employees using electronic devices and read/verify information in various formats.

Education

High school diploma or GED equivalent

Job description

St. Regis Hotels & Resorts in Jakarta Selatan, Indonesia, is seeking an Information Technology professional for full-time, non-management work.

The role involves troubleshooting and repairing hardware and peripheral equipment, handling program errors, and advising on technical solutions to business problems. Responsibilities include upgrading hardware/software, coordinating with vendors for complex issues, entering commands on devices, and following emergency procedures.