IT Support

Gushcloud Indonesia; Jakarta Selatan; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading digital marketing agency in Jakarta Selatan is looking for a skilled IT Specialist to enhance IT support efficiency, control IT costs, and drive process improvements. The ideal candidate should have a Bachelor’s degree in IT and proven experience in a similar role, with strong problem-solving abilities and communication skills. Certification in ITIL or CompTIA is a plus.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• Proven experience as an IT Specialist or similar role.
• Strong understanding of computer systems, networks, and databases.
• Experience with installing, configuring, and maintaining IT hardware and software.
• Ability to provide technical support and resolve issues efficiently.

Responsibilities

• Optimise IT support to improve financial performance.
• Control IT costs and manage inventory versus assets.
• Enhance internal business processes for IT support services.
• Implement escalation management procedures for high-level IT issues.
• Drive process improvement and automation.

Skills

Problem-solving

Technical support

Communication

Process improvement

Education

Bachelor’s degree in Information Technology

Tools

ITIL

CompTIA

Job description

Job Summary

We are seeking a highly skilled IT Specialist to join our team. The IT Specialist will be responsible for optimising IT support related to financial performance, managing IT costs, ensuring cost efficiency, and enhancing internal business processes for IT support services.

Key Responsibilities

• Optimise IT support to improve financial performance, including reducing IT support costs, effectively managing tech inventory versus assets, and handling IT inventory.
• Control IT costs by measuring IT budget variance and implementing cost avoidance strategies.
• Managecost efficiency, including calculating the cost of downtime and implementing strategies to minimise it.
• Enhanceinternal business processes for IT Support Services, ensuring service quality and responsiveness.
• Implement escalation management procedures to handle high-level IT issues efficiently.
• Foster knowledge management and ensure accurate documentation; maintain consistent action to control and back up software and database systems.
• Enhanceservice accuracy for domain management, applications, and other IT services.
• Drive process improvement and automation, encouraging system and process improvements to increase efficiency.
• Installed, configured, and monitored computer hardware, software, IT implementation systems, networks, printers, and scanners.
• Maintained and troubleshooted computer systems and networks, providing technical support across the organisation.
• Respond to IT issues by employing a ticketing system to track and resolve issues promptly.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• Proven experience as an IT Specialist or similar role.
• Strong understanding of computer systems, networks, and databases.
• Experience with installing, configuring, and maintaining IT hardware and software.
• Ability to provide technical support and resolve issues efficiently.
• Excellent problem-solving and communication skills.
• Familiarity with process improvement techniques and automation tools.
• Ability to manage time and prioritise tasks effectively.
• Certification in ITIL, CompTIA, or similar would be an advantage