IT SAP Supporter (Sales and Distributor / SD Modul)

Abrihet Teknobalhar Informa; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 2,678,400,000 - 4,687,200,000; Full time

Job summary

ABRIHET is seeking an IT SAP Supporter (Sales and Distributor / SD Modul) to join our Surabaya-based team. The role focuses on SAP SD (O2C) support, configuration analysis, and cross-module integration, with English communication and ITIL-based ticketing experience.

The ideal candidate has 5+ years in SAP SD, S/4HANA familiarity, and hands-on exposure to ECC/SAP environments, ready to work in a cross-functional setting and train business users.

Qualifications

• 5+ years’ experience in SAP SD (O2C) and finance-related
• Strong knowledge in SAP SD
• Understanding O2C business processes and integration with other SAP modules
• Experience navigating or supporting SAP ECC and/or SAP S/4HANA environments
• Knowledge of material ledger is a plus
• Strong analytical, root-cause analysis, problem-solving and ability to do standard SD customizing
• Fluent in English (written and verbal)
• Able to work independently and in teams, across cultures
• Familiarity with ITIL-based ticketing tools (ServiceNow, SAP Solution Manager, Jira)

Responsibilities

• Secure quality support and assistance in request and incident management in SAP SD (O2C).
• Perform configuration analysis across Order-to-Cash full cycle processes and integration points.
• Translate business requirements to functional specifications.
• Prepare system documentation and manuals.
• Estimate and plan own tasks with proactive follow-up.
• Ensure quality aligned with business needs.
• Investigate information and map business processes to SAP solutions.
• Translate business process flow into SAP Global Solution implementation.

Skills

SAP SD

O2C processes

Root cause analysis

Communication skills

ITIL tools

ServiceNow

Jira

S/4HANA

Dynamics 365

SAP MM

SAP WM

Education

Bachelor's degree

Tools

SAP Solution Manager

ServiceNow

Jira

Job description

IT SAP Supporter (Sales and Distributor / SD Modul)

We are ABRIHET and currently seeking a motivated candidate to be part of our growing operation based in Surabaya, East Java. Candidates will be filling the position of IT SAP Supporter (Sales and Distributir / SD Modul) with details below.

Key Responsibilities:

Secure quality support and assistance in request and incident management in the area of SAP Sales and Distribution Modul.

Perform configuration analysis across Order-to-Cash (O2C) full cycle processes and associated integration points.

Evaluate internal customers’ requirements and translate them to functional specifications.

Prepare system documentation and manuals.

Estimate and plan own tasks, including follow-up and acting proactively.

Ensure quality with a focus on business needs.

Systematically perform a variety of tasks according to procedures and instructions.

Investigate and collect relevant information, understanding business processes within your competence area.

Translate business process flow into implementation of SAP Global Solution provided by Consultant.

Qualifications & Requirements:

5+ years’ experience in SAP SD (O2C) and familiarity with finance-related

Strong knowledge in SAP SD

Understanding O2C business processes and the integration with the other SAP module

Experience navigating or supporting SAP ECC and/or SAP S/4HANA environments

Having knowledge of material ledger is a plus

Strong analytical, root-cause analysis, problem-solving and ability to do standard SD customizing

Having debugging skills to trace the issue is a plus

Excellent communication skill for guiding/training business users and escalating critical issue to the higher level, with fluency in English (written and verbal)

Able to work independently, within teams and collaboratively with cross-functional teams, ensure follow-up and prioritize work, work across culture and share knowledge with colleague

Familiarity with ITIL-based ticketing tools (e.g., ServiceNow, SAP Solution Manager, Jira)

Highly Prioritized Candidate with Listed Skills Below:

Experience with S/4 HANA.

Knowledge of SAP MM, WM and other modules.

Experience with Retail processes

Experience with Dynamics 365.

Academic background in economy, sales, logistics, or similar.

Experience working with Service Now support system.