IT Project & Services Management

Sun Life Financial; Jakarta Pusat; On-site; IDR 360,000,000 - 600,000,000; Full time

Job summary

Sun Life Financial seeks a skilled Project & Services Manager to oversee infrastructure projects and service delivery. This role blends project management with service accountability to ensure timely delivery and optimal performance of IT infrastructure services.

The candidate brings 5+ years in project management and service delivery, strong ITIL knowledge, and experience in large enterprises. English and Bahasa proficiency, plus experience in a matrix organization, are preferred.

Qualifications

• 5+ years of project management and/or service delivery experience.
• Experience in IT infrastructure environments and ITIL knowledge.
• Strong Bahasa & English communication; highly organized.
• Experience in large enterprise/matrix organizations; Agile/Waterfall familiarity.

Responsibilities

• Infrastructure project planning, initiation and execution end-to-end.
• Oversee IT service management: change, incident, problem, configuration, and knowledge.
• Monitor SLAs and coordinate with technical teams for availability and performance.
• Coordinate audits and maintain governance records and compliance documentation.

Skills

Project management

People management

ITIL

Stakeholder comms

Agile & Waterfall

Tools

PM Software

Job description

## IT Project & Services ManagementApplylocations: Jakarta Selatan, Jakarta Rayatime type: Full timeposted on: Posted Todayjob requisition id: JR00126181You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.**Job Description:**Please enter the **external** job description here (remove this line)**Job description (heading) / Description du poste (titre)*** We are seeking a skilled Project & Services Manager to oversee infrastructure projects and service delivery. This role combines project management expertise with service delivery accountability, ensuring timely completion of initiatives and optimal performance of infrastructure services.**Preferred skills (heading) / Compétences particulières (titre**)* Minimum 5+ years of progressive experience in project management and/or service delivery* Minimum 3 years of people management experience leading teams* Proven track record of delivering projects on time, within scope, and on budget* Experience with service operations and performance management* Experience in the financial services or insurance industry* Experience working in a matrix organization or large enterprise environment* Background in both waterfall and agile project methodologies* Experience implementing process improvement initiatives* Experience with digital transformation or technology implementation projects**Qualifications (heading) / Compétences (titre)*** 5+ years of project management experience* Experience in IT infrastructure or related technical environments* Knowledge and certification of IT Service Management frameworks (ITIL)* Strong organizational and communication skills (Bahasa & English)* Proficiency with project management tools and methodologies**Responsibilities (heading) / Responsabilités (titre)*** Infrastructure Project Management + Plan, initiate, and execute infrastructure projects from conception through completion + Define project scope, timeline, budget, and resource requirements + Monitor project progress and manage risks and issues + Communicate project status to stakeholders and leadership* IT Service Management (Change, Incident, Problem, Configuration, and Knowledge Management) + Oversee day-to-day IT infrastructure services and operations + Ensure service levels meet or exceed established SLAs + Manage service requests and incident resolution + Coordinate with technical teams to maintain system availability and performance + Build and maintain relationships with internal and external stakeholders + Provide regular reporting and updates on service metrics + Address stakeholder concerns and escalations* Audit + Conduct and coordinate with IT Governance Risk & Compliance for audits + Review compliance with audit standards and best practices + Document audit findings and implement remediation actions + Maintain audit records and reporting documentation* Team Coordination + Collaborate with IT, operations, and business teams + Support resource planning and allocation + Foster knowledge sharing and continuous improvement* Documentation & Compliance + Maintain project documentation and service records + Ensure compliance with organizational policies and standards**Job Category:**IT - Technology Services**Posting End Date:**30/08/2026**Shine together**At Sun Life, you can be your most brilliant self. Our supportive, flexible, and inclusive work environment is one where you – and your career – can thrive. Whatever your aspirations, collaborative leaders and colleagues are ready to help you learn, grow, and succeed.**Make life brighter**We’re a global company with a passion for people. Our purpose is to help Clients achieve lifetime financial security and live healthier lives. As a team of 30,000 across 26 countries, our impact is far-reaching, and locally relevant There’s power in numbers. As part of Sun Life’s growing team, you have an impact on people in your community and around the world.**Shape the future**With an optimistic eye on a brighter future, we drive to innovate. Be part of leading change, push boundaries and try new ways of working. Use data to drive bold actions. Be agile and pivot as we test and learn. At Sun Life, we’re driving transformation, sustainability and innovation for our Clients, employees, partners, and communities. Join us. Together, we can make the future brighter.