IT Infrastructure & Support Manager

Rhb Bank Bhd

Indonesia

On-site

IDR 120,000,000 - 180,000,000

Full time

2 days ago

Be an early applicant

Get more replies from employers

Send a job-specific resume in minutes.

Job summary

Rhb Bank Bhd mencari seorang Technical Support Manager untuk memimpin tim operasional IT. Anda akan bertanggung jawab atas manajemen server/jaringan, perencanaan strategi, serta peningkatan infrastruktur supaya berjalan stabil, aman, dan efisien.

Posisi penuh waktu berlokasi di Indonesia. Fokus utama mencakup pemeliharaan SLA 99,85% per bulan, dokumentasi inventaris, patch keamanan, dan dukungan terhadap proyek bisnis dengan batas anggaran dan waktu yang ditetapkan.

Responsibilities

Assist in defining new architecture, design, implementation and support of IT systems and platforms in terms of efficiency, cost effectiveness and time savings
Technical management of IT server/network systems and infrastructure support
To achieve and maintain uptime SLA of 99.85% every month
To maintain up to date documentation, Hardware & Software Inventory Listing
To ensure all servers are patched with the latest Anti-Virus Engine & Pattern and Security & Vulnerabilities Patches
To resolve all server/network related problems within agreed SLA
To participate in all business projects
To implement setups within assigned budget and timeline
Perform administration and review of capacity & performance and produce monthly capacity, availability & performance management report
To achieve & maintain defined standard application performance and response time.