Infrastructure Support Engineer – Office Networks

Kredivo Group; Jakarta Pusat; On-site; IDR 120,000,000 - 180,000,000; Full time

Job summary

Kredivo Group is looking for an IT Support Specialist - Infrastructure to ensure the health of our office network and infrastructure across sites in Jakarta. You will work with the infrastructure team to troubleshoot connectivity, maintain switches, access points, and firewalls, and document changes.

This hands-on role suits someone with 2+ years in enterprise networks, familiar with Unifi and Cisco IOS CLI, who can communicate effectively with site stakeholders and provide timely updates to

Qualifications

• Bachelor’s degree or diploma in information technology, computer networks, telecommunications, or related fields.
• At least 2 years hands-on experience with office network infrastructure (configuring/troubleshooting switches, APs, firewalls).
• Basic networking fundamentals: IP addressing/subnetting, VLANs, DHCP, DNS, and Wi‑Fi concepts.
• Exposure to enterprise platforms: Unifi, Cisco IOS CLI, or similar.
• Strong structured troubleshooting, with clear documentation and reporting.

Responsibilities

• Maintain operational health of office infrastructure devices across sites (switches, APs, firewall).
• Perform first-line troubleshooting and root cause analysis for connectivity, performance, and access issues.
• Escalate to L2 Infrastructure team when beyond first-line scope or configurations require changes.
• Maintain IT Ops procedures: asset tracking, incident/resolution, and change documentation for managed devices.
• Keep asset data integrity for all infrastructure hardware.
• Provide status updates to IT leads/managers on open issues and tasks.
• Act as on-site representative for infrastructure, communicating with site stakeholders.

Skills

Hands-on network infrastructure

Switch configuration/troubleshooting

Access point configuration/troubles

Firewall devices configuration/troubl.

Networking fundamentals (IP, VLANs, DH

Unifi familiarity

Cisco IOS CLI familiarity

Structured troubleshooting

On-site work readiness

Education

Bachelor's Degree or Diploma in IT/Networking/Telecommunications

Tools

Unifi Controller

Cisco IOS CLI

Job description

Kredivo Group is looking for an IT Support Specialist - Infrastructure to ensure the health of our office network and infrastructure across sites in Jakarta. You will work with the infrastructure team to troubleshoot connectivity, maintain switches, access points, and firewalls, and document changes.

This hands-on role suits someone with 2+ years in enterprise networks, familiar with Unifi and Cisco IOS CLI, who can communicate effectively with site stakeholders and provide timely updates to