In-Force Management Lead

Manulife; Jakarta Pusat; On-site; IDR 600,000,000 - 1,000,000,000; Full time

Job summary

Manulife Indonesia is seeking an In-Force Management Lead to develop strategies that maximize portfolio value, focusing on persistency, premium conservation, and claims monitoring across the policy lifecycle.

You will partner with Actuarial, Distribution, Product, Risk, Claims and Finance to monitor performance, identify risks, and drive initiatives for sustainable growth and profitability in Indonesia's life portfolio.

Qualifications

• Bachelor’s degree or equivalent experience.
• Minimum 7 years of experience in Life Insurance, with exposure to In-Force Management, Product Pricing, Actuarial Valuation, Business Strategy, Portfolio Management, Bancassurance or Distribution Management.
• Strong understanding of Life Insurance business fundamentals, products, policyholder lifecycle and portfolio profitability.
• Knowledge of persistency management, retention strategies, premium conservation, and customer value management.
• Understanding of claims experience analysis, portfolio risk monitoring, and insurance profitability drivers.
• Experience leading cross-functional projects involving Product, Actuarial, Distribution, Claims, Risk, Finance, and Operations teams.

Responsibilities

• Lead the development and execution of in-force management strategies to maximize portfolio value and profitability.
• Monitor portfolio performance across key indicators including persistency, premium collection, reinstatement, claims experience, claim trends, and customer lifetime value.
• Support risk management initiatives through continuous monitoring of lapse/persistency (including partial withdrawals) and claims (mortality & morbidity) experience indicators.
• Identify trends, risks, and opportunities within the in-force portfolio and provide actionable recommendations to improve claims performance and persistency level, while maintaining customer-centric outcomes.
• Partner with Product/Pricing and Actuarial teams to assess in-force product performance and profitability and collaborate closely with Distribution Line 1B and Risk teams on in-force portfolio monitoring, persistency management, claims experience oversight, and the identification and mitigation of emerging portfolio risks to ensure sustainable business growth and profitability.
• Support long-term strategic planning for in-force business growth and profitability.
• Represent the in-force management function in strategic business discussions and management forums.

Skills

In-Force Management

Portfolio Management

Actuarial Valuation

Cross-functional Leadership

Product Pricing

Risk Monitoring

Education

Bachelor’s degree

Job description

As the In-Force Management Lead, you will be responsible for developing and executing strategies that maximize portfolio value through effective management of policy persistency, premium conservation, claims monitoring, and customer value enhancement initiatives. This role will serve as a key business partner across Actuarial, Distribution, Product, Risk, Claims, and Finance functions to monitor portfolio performance, identify emerging risks and opportunities, and drive initiatives that support sustainable business growth and profitability.

Position Responsibilities:

• Lead the development and execution of in-force management strategies to maximize portfolio value and profitability.
• Monitor portfolio performance across key indicators including persistency, premium collection, reinstatement, claims experience, claim trends, and customer lifetime value.
• Support risk management initiatives through continuous monitoring of lapse/persistency (including partial withdrawals) and claims (mortality & morbidity) experience indicators.
• Identify trends, risks, and opportunities within the in-force portfolio and provide actionable recommendations to improve claims performance and persistency level, while maintaining customer-centric outcomes.
• Partner with Product/Pricing and Actuarial teams to assess in-force product performance and profitability and collaborate closely with Distribution Line 1B and Risk teams on in-force portfolio monitoring, persistency management, claims experience oversight, and the identification and mitigation of emerging portfolio risks to ensure sustainable business growth and profitability.
• Support long-term strategic planning for in-force business growth and profitability.
• Represent the in-force management function in strategic business discussions and management forums.

Required Qualifications:

• Bachelor’s degree or equivalent experience.
• Minimum 7 years of experience in Life Insurance, with exposure to one or more of the following areas: In-Force Management, Product Pricing, Actuarial Valuation, Business Strategy, Portfolio Management, Bancassurance or Distribution Management.
• Strong understanding of Life Insurance business fundamentals, products, policyholder lifecycle and portfolio profitability.
• Knowledge of persistency management, retention strategies, premium conservation, and customer value management.
• Understanding of claims experience analysis, portfolio risk monitoring, and insurance profitability drivers.
• Experience leading cross-functional projects involving Product, Actuarial, Distribution, Claims, Risk, Finance, and Operations teams.

Preferred Qualifications:

• Stakeholder management and influencing skills across multiple functions and seniority levels.

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

We believe that embracing inclusion is the key to creating a stronger, more resilient organization. It's not just a value - it's a strategic advantage that sets us apart.