Hybrid Client Services & Policy Analyst – Projects & Training

Oregon Health Authority; Maluku Utara; Hybrid; IDR 1,270,455,000 - 1,952,241,000; Full time

Benefits offered by this job

Medical coverage

Vision coverage

Dental coverage

Life insurance

Disability coverage

Deferred compensation

FSA options

Paid time off

Public Service Loan Forgiveness

PERS/OPSRP

Training and development

Job summary

The Oregon Health Authority in Hillsboro, Oregon seeks a Client Services Coordinator (Operations and Policy Analyst 3) to lead efforts to improve laboratory services and strengthen relationships with public health partners, healthcare providers, laboratories, and community organizations.

You will develop policies, outreach programs, and tools to support timely, accessible, and high-quality lab services, while training clients, managing projects, and ensuring an exceptional customer experience in

Qualifications

• Bachelor's degree in Business or Public Administration or related field with four years of professional evaluative, analytical and planning work.
• OR seven years of experience in a combination of education and work.
• Experience with project management tools (Smartsheet or similar) is highly desired.
• Strong customer service experience with diverse internal and external partners.
• Excellent written, verbal and presentation communication skills.
• Experience with HIPAA and patient confidentiality standards.

Responsibilities

• Lead efforts to improve laboratory services and strengthen relationships with public health partners and providers.
• Develop and implement policies, outreach programs, tools, and resources for collaboration.
• Provide training and technical assistance to laboratory clients to improve data quality and services.
• Oversee lifecycle of projects designed to advance client services and customer experience.

Skills

Strong project management

Customer service

Effective communication

Strategic planning

Creative problem solving

HIPAA knowledge

Education

Bachelor's degree in Business/Public Administration or related field

Job description

The Oregon Health Authority in Hillsboro, Oregon seeks a Client Services Coordinator (Operations and Policy Analyst 3) to lead efforts to improve laboratory services and strengthen relationships with public health partners, healthcare providers, laboratories, and community organizations.

You will develop policies, outreach programs, and tools to support timely, accessible, and high-quality lab services, while training clients, managing projects, and ensuring an exceptional customer experience in