HVAC Customer Support & Admin Specialist

Midea Electronics Indonesia; Tangerang; On-site; IDR 66,960,000 - 100,440,000; Full time

Benefits offered by this job

Competitive salary

BPJS Health & Social Security

Annual leave & public holidays

Career development

Wellbeing programs

Collaborative culture

Job summary

Midea Electronics Indonesia in Tangerang, Banten, seeks a Customer Service & Admin HVAC professional to manage client relationships, contracts, and back-office tasks for the HVAC division. This full-time role connects customers with internal teams to ensure service excellence and accurate administration.

Ideal candidates will have HVAC or technical service experience, strong contract knowledge, and proficiency in MS Office and CRM systems.

Qualifications

• Proven experience in customer service, ideally in HVAC, manufacturing, or technical services.
• Strong contracts administration knowledge: terms, conditions, and compliance.
• Excellent written and verbal communication with customers and internal teams.
• Proficiency in Microsoft Office and CRM systems; strong data management.
• Detail-oriented with excellent organizational and time management abilities.

Responsibilities

• Provide responsive customer service to HVAC clients and service requests.
• Maintain customer databases and keep records accurate and accessible.
• Process, review, and administer HVAC contracts including renewals.
• Coordinate scheduling for installations, maintenance, and service calls.
• Prepare quotations, invoices, and related HVAC documentation.
• Handle complaints and escalations with other departments for resolutions.
• Monitor contract performance and identify upsell opportunities.
• Maintain records of customer interactions and contract actions.
• Collaborate with sales, technical, and logistics teams for smooth operations.

Skills

Customer service

Contracts administration

Communication

Time management

Multitasking

Problem-solving

Indonesian-English

Education

High school diploma

Tools

Microsoft Office

CRM systems

Job description

Midea Electronics Indonesia in Tangerang, Banten, seeks a Customer Service & Admin HVAC professional to manage client relationships, contracts, and back-office tasks for the HVAC division. This full-time role connects customers with internal teams to ensure service excellence and accurate administration.

Ideal candidates will have HVAC or technical service experience, strong contract knowledge, and proficiency in MS Office and CRM systems.