Hrga Supervisor: Pemimpin Operasional & Kepatuhan Hr

Pt Mitra Usaha Pandu Artha; Surabaya ꦱꦸꦫꦧꦪ; Presencial; IDR 279.000.000 - 446.400.000; Jornada completa

Descripción de la vacante

Hilton in Surabaya is seeking an Executive Housekeeper to oversee all housekeeping operations and maintain the highest standards of cleanliness and guest comfort across the hotel. You will lead budgeting, forecasting, inventory control, and policy implementation while championing a culture of excellence and team empowerment.

The role requires extensive housekeeping leadership experience, strong organizational and communication skills, and a proven ability to work under pressure to meet

Formación

• Extensive experience in housekeeping management, preferably in a 5-star hotel.
• Strong leadership and organizational skills.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and meet deadlines.
• Attention to detail and a commitment to quality.
• Knowledge of cleaning techniques, equipment, and chemicals.
• Proficiency in budgeting and financial management.

Responsabilidades

• Lead housekeeping operations: Direct all aspects of Housekeeping operations, including system management, budgeting, forecasting, inventory control, and policy implementation.
• Ensure high quality standards: Oversee and uphold cleanliness, service, and product quality standards in guest rooms, public spaces, restrooms, offices, and meeting areas.
• Collaborate on improvement projects: Partner with Property Operations and other departments on rehabilitation and capital improvement projects to enhance facilities.
• Cultivate a high-performing team: Drive engagement and retention through performance management, professional development, and recognition programs.
• Uphold regulatory compliance: Ensure adherence to health and safety standards, particularly as related to proper usage of chemicals and cleaning supplies.

Conocimientos

Housekeeping management

Leadership

Communication

Pressure handling

Attention to detail

Cleaning techniques & chemicals

Budgeting & financial management

Descripción del empleo

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**Job Identification:**
**Job Category:** Housekeeping and Laundry
**Job Schedule:** Full time
**Exceptional Hospitality Starts with You**
Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! You are responsible for overseeing and managing all aspects of the housekeeping department, ensuring the highest standards of cleanliness, sanitation, and aesthetic upkeep throughout the hotel. This role involves strategic planning, staff management, and maintaining a seamless operation to enhance guest satisfaction, cultivating a culture of excellence, inspiring the team to strive for perfection, and taking pride in their work. As an **Executive Housekeeper** , you're not just leading the hotel's housekeeping function - you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Here’s what you’ll do during a typical day:

• **Lead housekeeping operations:** Direct all aspects of Housekeeping operations, including system management, budgeting, forecasting, inventory control, and policy implementation
• **Ensure high quality standards:** Oversee and uphold cleanliness, service, and product quality standards in guest rooms, public spaces, restrooms, offices, and meeting areas
• **Collaborate on improvement projects:** Partner with Property Operations and other departments on rehabilitation and capital improvement projects to enhance facilities
• **Cultivate a high-performing team:** Drive engagement and retention through performance management, professional development, and recognition programs
• **Uphold regulatory compliance:** Ensure adherence to health and safety standards, particularly as related to proper usage of chemicals and cleaning supplies

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of **Hospitality** . Acting with **Integrity** and always doing the right thing. Inspiring others through **Leadership** . A belief that **Teamwork** drives the best outcomes. A sense of **Ownership** and accountability. And a focus on the **Now** , bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

• Extensive experience in housekeeping management, preferably in a 5-star hotel.
• Strong leadership and organizational skills.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and meet deadlines.
• Attention to detail and a commitment to quality.
• Knowledge of cleaning techniques, equipment, and chemicals.
• Proficiency in budgeting and financial management.

**Join an Award-Winning Workplace Culture**
At Hilton, we don't just deliver exceptional experiences for our guests-we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands ( , and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.
Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career-and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog ( to see why we're more than a great place to stay-we're a great place to work.

**Additional Information**
**Job Number**
**Job Category** Loss Prevention & Security
**Location** Jalan Embong Malang 85-89, Surabaya Jawa 60261, Indonesia
VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Patrol all areas of the property; secure rooms; assist guests with room access. Conduct emergency response drills, daily physical hazard/safety inspections, investigations, interviews, and key control audit. Monitor Closed Circuit Televisions and alarm systems. Authorize, monitor, and document access to secured areas. Assist guests/employees during emergency situations. Respond to accidents, contact EMS or administer first aid/CPR as required. Gather information and complete reports. Maintain confidentiality of reports/documents, release information to authorized individuals. Defuse disturbances in accordance with company policies and procedures. Resolve safety hazard situations. Handle all interruptions and complaints. Escort unwelcome persons from the property. Ensure compliance with alcoholic beverage control laws. Call for assistance using proper code responses. Provide proper paperwork to employees.
Assist management in training, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. In addition, some states may have additional licensing/registration requirements to be considered for this position. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 2 years of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
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