Purchasing Specialist: Negotiate, Po Mgmt & Stock Control

Cv. Bisa Kulak Jatim; Gresik; On-site; IDR 44,640,000 - 71,424,000; Full time

Job summary

Hilton Surabaya is seeking an Outlet Attendant to warmly welcome guests, manage reservations and seating, and assist service staff in delivering a polished dining experience in a luxury setting.

You will coordinate with kitchen and service teams, maintain grooming and presentation standards, and uphold safety protocols while delivering attentive guest service that reflects the Hilton hospitality brand.

Qualifications

• High school diploma or equivalent; hospitality training is a plus.
• Experience in a hotel or similar guest-facing environment preferred.
• Excellent communication, grooming, and interpersonal skills.
• Fluent in English; additional languages an advantage.
• Able to work flexible shifts and maintain professionalism.

Responsibilities

• Greet guests, manage reservations, and ensure smooth seating.
• Assist service staff with table setup, clearing, and cleanliness.
• Provide attentive guest service and respond to inquiries.
• Coordinate with kitchen and service teams for timely orders.
• Maintain high grooming and presentation standards; follow safety protocols.
• Protect guest confidentiality and uphold brand policies.

Skills

Communication skills

Hospitality experience

English fluency

Guest-focused

Flexibility

Education

High school diploma or equivalent

Hospitality training

Job description

Job Description

**Additional Information**
**Job Number**
**Job Category** Loss Prevention & Security
**Location** Jalan Embong Malang 85-89, Surabaya, Jawa Timur, Indonesia, 60261
VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Patrol all areas of the property; secure rooms; assist guests with room access. Conduct emergency response drills, daily physical hazard/safety inspections, investigations, interviews, and key control audit. Monitor Closed Circuit Televisions and alarm systems. Authorize, monitor, and document access to secured areas. Assist guests/employees during emergency situations. Respond to accidents, contact EMS or administer first aid/CPR as required. Gather information and complete reports. Maintain confidentiality of reports/documents, release information to authorized individuals. Defuse disturbances in accordance with company policies and procedures. Resolve safety hazard situations. Handle all interruptions and complaints. Escort unwelcome persons from the property. Ensure compliance with alcoholic beverage control laws. Call for assistance using proper code responses. Provide proper paperwork to employees.
Assist management in training, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. In addition, some states may have additional licensing/registration requirements to be considered for this position. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 2 years of related work experience.
• Supervisory Experience: At least 1 year of supervisory experience.
• License or Certification: None

_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

Job Identification

**Job Identification:**
**Job Category:** Food and Beverage
**Job Schedule:** Full time
**Exceptional Hospitality Starts with You**

Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! You will greet guests with a smile and ensure they feel valued from the moment they walk in. As an **Outlet Attendant** , you're not just making guests feel at home - you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Typical Day Responsibilities

• **Guest Reception:** Greet guests warmly, manage reservations, and ensure smooth seating arrangements.
• **Service Support:** Assist service staff with table setup, clearing, and maintaining cleanliness throughout the outlet.
• **Guest Experience:** Provide attentive service, respond to guest inquiries, and ensure a pleasant dining experience.
• **Coordination & Communication:** Liaise with kitchen and service teams to ensure timely and accurate order delivery.
• **Presentation Standards:** Maintain high standards of personal grooming and outlet appearance in line with brand guidelines.
• **Safety & Hygiene:** Follow health, safety, and hygiene protocols to ensure a clean and safe environment for guests.

Core Values and Culture

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of **Hospitality** . Acting with **Integrity** and always doing the right thing. Inspiring others through **Leadership** . A belief that **Teamwork** drives the best outcomes. A sense of **Ownership** and accountability. And a focus on the **Now** , bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Minimum Qualifications

• High school diploma or equivalent; hospitality training is a plus
• Proven experience in a similar role in a hotel
• Excellent communication, grooming, and interpersonal skills
• Fluent in English; additional languages are an advantage
• Friendly, professional, and guest-focused
• Able to work flexible shifts

Culture Highlights

**Join an Award-Winning Workplace Culture** At Hilton, we don't just deliver exceptional experiences for our guests-we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands ( , and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.

Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career-and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog ( to see why we're more than a great place to stay-we're a great place to work.

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