HR Operations & People Services Expert

BP; Indonesia; On-site; IDR 180,000,000 - 260,000,000; Full time

Job summary

BP in Indonesia is seeking a People Services professional to coordinate employee lifecycle activities—from onboarding to offboarding—ensuring accurate documentation in Workday and other systems. You will support payroll, benefits administration, and case management, delivering timely, accurate service to employees and managers while upholding data privacy and compliance standards.

Strong collaboration with HR partners and the ability to translate complex processes into clear guidance will be

Qualifications

• Experience in HR operations, employee services, shared services, payroll support, or HR administration.
• Working knowledge of employee lifecycle processes, HR transactions, employee documentation, benefits administration, and employee data management.
• Experience using HR systems and service management tools, preferably Workday, SAP, Salesforce, or similar platforms.
• Foundational understanding of Indonesian employment, statutory, payroll, benefits, and data privacy requirements.
• Experience supporting payroll, tax, statutory reporting, or audit activities would be advantageous.

Responsibilities

• Coordinate and administer employee lifecycle processes, including onboarding, induction, transfers, organizational changes, benefits enrolment, and offboarding.
• Prepare, issue, and maintain employment-related documentation, including employment agreements, reference letters, employee letters, and supporting documents for Workday transactions.
• Maintain accurate employee records in Workday and other approved systems, ensuring required documentation, approvals, and audit trails are complete.
• Administer employee benefits processes, including employee loans, medical membership registration, Social Security/BPJS, Pension Fund/DPLK, and related employee support activities.
• Coordinate exit administration, including preparation of exit documents, final employment letters, and related employee communications.
• Manage physical and digital employee records in accordance with document retention requirements and data privacy standards.
• Support and provide back-up for local payroll processes, ensuring payroll services are delivered accurately, on time, and in accordance with agreed service levels and Standard Operating Procedures.
• Provide payroll, tax, statutory, and external audit support by coordinating required documentation, data, and follow-up actions.
• Manage people service requests through Salesforce or other approved case management tools in line with defined service levels.
• Maintain clear case notes, supporting documentation, and follow-up actions to ensure quality resolution and traceability.
• Provide employees and line managers with practical guidance on Workday, timesheets, employee data, and People & Culture processes.
• Prepare reports, maintain data accuracy, and support compliance activities as required.
• Identify recurring issues, service trends, and improvement opportunities to enhance service quality, process efficiency, and employee experience.
• Participate in People & Culture and cross-functional HR projects to gain broader exposure, develop capabilities, and contribute to process improvement, service enhancement, and effective project delivery.

Skills

HR operations

Workday systems

Payroll support

Data privacy

Customer service

Communication

Data analysis

Tools

Salesforce

SAP

HR service tools

Job description

BP in Indonesia is seeking a People Services professional to coordinate employee lifecycle activities—from onboarding to offboarding—ensuring accurate documentation in Workday and other systems. You will support payroll, benefits administration, and case management, delivering timely, accurate service to employees and managers while upholding data privacy and compliance standards.

Strong collaboration with HR partners and the ability to translate complex processes into clear guidance will be