Hotel Safety & Security Manager — Lead Risk & Guest Safety

Amartha; Rangkasbitung; On-site; IDR 350,000,000 - 600,000,000; Full time

Job summary

Hilton Jakarta Bintaro Jaya seeks a Safety & Security Manager to oversee the hotel’s safety and security operations, develop policies, conduct risk assessments, and lead the safety team to ensure guest, staff, and property protection.

The role includes leading incident response, coordinating with emergency services, and ensuring compliance with local regulations and hotel standards. Strong leadership, English proficiency, and relevant certifications are required.

Qualifications

• Proven experience in safety and security management, preferably in hospitality
• Strong leadership skills with experience managing and training teams
• In-depth knowledge of safety regulations, emergency planning, and risk mitigation
• Excellent communication and interpersonal skills
• Proficiency in English; additional languages are a plus
• Relevant certifications in safety management, first aid, CPR, and fire safety
• Flexibility to work nights, weekends, and holidays as needed

Responsibilities

• Leadership & Team Development: Lead and mentor the safety and security team, manage scheduling, and ensure readiness for emergencies.
• Operational Security & Risk Management: Oversee daily security operations, conduct risk assessments, and implement preventive measures.
• Emergency Planning & Response: Develop and execute emergency protocols; lead incident response and coordinate with emergency services.
• Compliance & Safety Audits: Ensure adherence to local regulations and hotel standards through regular audits and inspections.
• Training & Staff Education: Deliver ongoing safety training and conduct drills to enhance staff preparedness.
• Incident Investigation & Reporting: Investigate incidents, compile reports, and recommend corrective actions.
• Collaboration & Stakeholder Communication: Work closely with internal departments and external agencies to maintain a cohesive safety strategy.

Skills

Leadership

Security management

Emergency planning

Communication

Job description

Hilton Jakarta Bintaro Jaya seeks a Safety & Security Manager to oversee the hotel’s safety and security operations, develop policies, conduct risk assessments, and lead the safety team to ensure guest, staff, and property protection.

The role includes leading incident response, coordinating with emergency services, and ensuring compliance with local regulations and hotel standards. Strong leadership, English proficiency, and relevant certifications are required.