Hotel General Manager - Guest Experience & Growth Leader

Ascott Indonesia; Samarinda; On-site; IDR 600,000,000 - 720,000,000; Full time

Job summary

Ascott Indonesia is seeking an experienced General Manager to oversee all hotel operations in Samarinda and drive financial performance, guest satisfaction, and team development. You will lead marketing, sales, and revenue strategies to hit business targets while ensuring safety and regulatory compliance.

The role requires at least 5 years in a General Manager position within international hotel environments, a strong commercial mindset, and proven leadership.

Qualifications

• Minimum 5 years of experience as a General Manager in international hotel chains preferred.
• Bachelor's or Master's degree in Hospitality or related fields.

Responsibilities

• Oversee all aspects of hotel operations, including financial performance and guest satisfaction.
• Lead marketing, sales, and revenue strategies to achieve business targets.
• Ensure property standards, safety and regulatory compliance are met consistently.
• Maintain excellent guest relations and elevate service quality.
• Manage staff recruitment, training and performance with leadership development.

Skills

Leadership

Commercial acumen

Strategic planning

People management

Education

Bachelor's or Master's in Hospitality

Job description

Ascott Indonesia is seeking an experienced General Manager to oversee all hotel operations in Samarinda and drive financial performance, guest satisfaction, and team development. You will lead marketing, sales, and revenue strategies to hit business targets while ensuring safety and regulatory compliance.

The role requires at least 5 years in a General Manager position within international hotel environments, a strong commercial mindset, and proven leadership.