Healthcare Digital Solutions Support Engineer

I10199 GE Operations Indonesia, PT; Jakarta Selatan; On-site; IDR 300,000,000 - 400,000,000; Full time

Job summary

I10199 GE Operations Indonesia, PT is looking for a Customer Services Engineer to provide both remote and on-site support for GE Healthcare Digital solutions. The ideal candidate will have a degree in Computer Science or a related STEM field and 5 to 10 years of experience.

Responsibilities include troubleshooting issues, ensuring customer satisfaction, and adhering to ITIL processes. The position requires strong analytical skills and the ability to communicate effectively with customers. A willingness to travel up to 20% is expected.

Qualifications

• 5 to 10 years of progressive work experience.
• ITIL Foundation certification required.
• Willingness to travel up to 20%.
• Ability to adhere to ITIL processes.

Responsibilities

• Provide remote and on-site support for GE RIS/PACS solutions.
• Log customer incidents and requests into Service Cloud.
• Research and troubleshoot issues with GE Healthcare Digital solutions.
• Maintain communication with customers for timely issue resolution.

Skills

Customer Service

Troubleshooting

Analytical Skills

Logical Reasoning

Education

Degree in Computer Science or STEM

Tools

Windows Operating System

Linux Operating System

Databases

Networking (Cisco)

Job description

I10199 GE Operations Indonesia, PT is looking for a Customer Services Engineer to provide both remote and on-site support for GE Healthcare Digital solutions. The ideal candidate will have a degree in Computer Science or a related STEM field and 5 to 10 years of experience.

Responsibilities include troubleshooting issues, ensuring customer satisfaction, and adhering to ITIL processes. The position requires strong analytical skills and the ability to communicate effectively with customers. A willingness to travel up to 20% is expected.