Head of Partner Network Operations (Commerce)

Monroe Consulting Group; Daerah Khusus Ibukota Jakarta; On-site; IDR 1.160.669.000 - 1.658.100.000; Full time

Job summary

A leading recruitment firm is seeking a Head of Partner Network Operations for a quick commerce company in Jakarta, Indonesia. The ideal candidate will have over 8 years of experience in operations and partner management, with a strong focus on driving growth and efficiency through strategic partner engagement. Responsibilities include overseeing the partner lifecycle and leading a high-performing team. This role is crucial for shaping the partner network strategy and ensuring operational excellence.

Qualifications

• 8-10+ years of experience in operations, logistics, or partner management.
• Proven track record in scaling and managing large partner ecosystems.
• Strong knowledge of partner lifecycle management and operational efficiency.

Responsibilities

• Define and lead the partner network strategy to drive growth and efficiency.
• Oversee the end-to-end partner lifecycle including recruitment and retention.
• Develop policies to strengthen partner engagement and performance.
• Monitor performance metrics to ensure operational excellence.
• Collaborate with cross-functional teams to ensure alignment.

Skills

Partner management

Operations excellence

Network expansion

Strategic thinking

Analytical skills

Stakeholder management

Communication

Negotiation abilities

Education

Bachelor's degree in Business or related field

Job description

Executive recruitment company Monroe Consulting Group Indonesia is recruiting on behalf of a leading quick commerce company. As the business continues to grow, our client is seeking an experienced professional with strong expertise in partner management, operations excellence, and network expansion for the role of Head of Partner Network Operations. The position will be based in Jakarta, Indonesia.

• Define and lead the overall partner network strategy to drive growth, efficiency, and service quality.
• Oversee the end-to-end partner lifecycle, including recruitment, onboarding, training, retention, and exit.
• Develop policies and programs that strengthen partner engagement, performance, and long-term retention.
• Monitor and evaluate performance metrics, compliance, and partner satisfaction to ensure operational excellence.
• Represent the partner perspective in leadership discussions and incorporate field insights into strategic planning.
• Establish data-driven processes for decision-making and continuous improvement.
• Collaborate with cross-functional teams (Operations, Finance, HR, Strategy) to ensure alignment and execution.
• Lead, mentor, and build a high-performing partner operations team with clear accountability.

Requirements

• Bachelor's degree or higher in Business, Operations, Supply Chain, or related field.
• 8-10+ years of experience in operations, logistics, partner management, or related fields.
• Proven track record in scaling and managing large partner or workforce ecosystems.
• Strong knowledge of partner lifecycle management, workforce engagement, and operational efficiency.
• Demonstrated ability to design and implement policies balancing cost, efficiency, and partner satisfaction.
• Strategic thinker with strong analytical and data-driven decision-making skills.
• Excellent communication, stakeholder management, and negotiation abilities.
• Resilient, adaptable, and effective in fast-paced, high-growth environments.