Head Of Merchant & Customer Acquisition - Payment Solutions

Luminare Consulting; Tangerang; On-site; IDR 900,000,000 - 1,300,000,000; Full time

Job summary

Mastercard seeks a commercially minded payments professional to join our Customer Solutions Centre in Indonesia. You will drive specialist sales across Consumer & Digital Solutions, translating capabilities into business value for issuers and partners, while collaborating with product, marketing, and delivery teams.

You will engage financial institutions to craft tailored use cases, support digital payment adoption, and help launch integrated value propositions across cards and digital wallets.

Qualifications

• Experience in payments, financial services, consumer banking, card product management, or digital payments in Indonesia.
• Strong exposure to consumer payment products including credit, debit, prepaid and instalment solutions.
• Excellent stakeholder management and cross-functional collaboration skills.

Responsibilities

• Drive specialist solution sales across Mastercard’s Consumer & Digital Payments portfolio, including credit, debit, prepaid, tokenization, authentication, and digital commerce solutions.
• Engage with financial institution clients to translate Mastercard capabilities into clear business value, tailored use cases, and measurable customer outcomes.
• Develop and present integrated value propositions that combine card products and digital payment solutions to support issuer growth and customer acquisition strategies.
• Support issuers in adopting and scaling digital payment capabilities such as tokenized payments, digital wallets, and X-Pay enablement.
• Partner with Account Management and Business Development teams to support client engagements, proposals, RFPs, and strategic opportunities.

Skills

Payments expertise

Digital payments

Stakeholder management

Executive communication

Solution sales

Negotiation

Cross-functional collaboration

Education

Bachelor's degree

Tools

PowerPoint

Job description

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Director, Specialist Sales - Consumer & Digital Solutions - Indonesia

Job Description

**Our Purpose**
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Director, Specialist Sales - Consumer & Digital Solutions - Indonesia
Mastercard is seeking a commercially minded payments professional to join our Customer Solutions Centre team in Indonesia. This role supports the growth and go-to-market execution of Mastercard’s Consumer & Digital Solutions business, helping issuers strengthen their card portfolios, enhance customer propositions and accelerate digital payment adoption. Working closely with Account Management, Business Development, Division and Regional Product teams, the successful candidate will provide specialist expertise across Mastercard’s consumer and digital payments portfolio, including credit, debit, prepaid, tokenization, authentication and digital commerce solutions. By translating Mastercard’s capabilities into practical customer solutions and commercially relevant opportunities, the role contributes to portfolio growth, digital payment adoption and improved consumer payment experiences across the market.
Role
- Drive specialist solution sales across Mastercard’s Consumer & Digital Payments portfolio, including credit, debit, prepaid, tokenization, authentication, and digital commerce solutions.
- Engage with financial institution clients to translate Mastercard capabilities into clear business value, tailored use cases, and measurable customer outcomes.
- Develop and present integrated value propositions that combine card products and digital payment solutions to support issuer growth and customer acquisition strategies.
- Support issuers in adopting and scaling digital payment capabilities such as tokenized payments, digital wallets, and X-Pay enablement.
- Partner closely with Account Management and Business Development teams to support client engagements, proposals, RFPs, business reviews, and strategic opportunities.
- Create and maintain high-quality sales enablement materials, including presentations, solution narratives, and market and competitive insights.
- Collaborate with internal teams across Product, Marketing, Delivery, and Services to ensure solution readiness, successful launches, and smooth execution from pre-sales to implementation.
- Monitor market dynamics, customer needs, and competitive activity to identify opportunities for innovation, product enhancement, and new business growth.
- Maintain clear visibility of pipeline activity, key opportunities, dependencies, and risks to support effective prioritization and execution planning.
End to end execution of domestic and affluent card benefits in country.
All About You
- Bachelor's degree or equivalent professional experience.
- Experience in payments, financial services, consumer banking, card product management, or digital payments in Indonesia, with strong exposure to consumer payment products including credit, debit, prepaid and instalment solutions. Shariah banking experience is highly preferred.
- Deep understanding of the Indonesian payments ecosystem, including issuers, acquirers, schemes and fintechs, with the ability to identify market trends, competitive dynamics, and growth opportunities across cards, digital payments, wallets, alternative payment methods, and the e-commerce/ CNP landscape.
- Experience in customer-facing commercial, business development, partnership, product, or solution sales roles, with a track record of contributing to business growth, strategic initiatives, and commercially relevant client outcomes.
- Strong understanding of competitive dynamics across cards, wallets, and alternative payment methods, with the ability to translate product capabilities into compelling customer value propositions.
- Demonstrated ability to build credibility with senior stakeholders and develop trusted relationships in a highly relationship-driven market.
- Excellent stakeholder management, influencing, negotiation, and cross-functional collaboration skills.
- Commercial acumen combined with the ability to analyse market trends, identify opportunities, and develop business cases.
- Strong organisational skills and the ability to manage multiple priorities in a fast-paced environment.
- Strong presentation skills, including the ability to develop compelling PowerPoint presentations and executive-level narratives.
- Excellent verbal and written communication skills in both Bahasa Indonesia and English.
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard’s security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

**Additional Information**
**Job Number**
**Job Category** Finance & Accounting
**Location** Jalan Raya Pekayon No 002 RT.001/RW.001, Bekasi, West Java, Indonesia, 17148
VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Check figures, postings, and documents for accuracy. Organize, secure, and maintain all files, records, cash and cash equivalents in accordance with policies and procedures. Record, store, access, and/or analyze computerized financial information. Classify, code, and summarize numerical and financial data to compile and keep financial records, using journals, ledgers, and/or computers. Prepare, maintain, audit, and distribute statistical, financial, accounting, auditing, or payroll reports and tables. Complete period-end closing procedures and reports as specified. Prepare, review, reconcile, and issue bills, invoices, and account statements according to company procedures. Follow-up and resolve past due accounts and vendor invoices until payment in full is received or resolved.
Coordinate tasks and work with other departments; serve as a departmental role model or mentor; assign and ensure work tasks are completed on time and that they meet appropriate quality standards. Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
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