Head of IT Operations & Cloud Infrastructure

PT Asix Indonesia Cerdas; Jakarta Pusat; On-site; IDR 950,000,000 - 1,300,000,000; Full time

Job summary

PT Asix Indonesia Cerdas invites an experienced Division Head, IT Operations in Jakarta to lead the IT operations as a shared service across the organization. You will own reliability, security, and scalability of infrastructure, cloud, NOC, security, and service management.

You will oversee assets, vendor management, and cross-functional DevOps initiatives, establishing SLAs, roadmaps, and production readiness gates while mentoring the team to reduce single points of failure.

Qualifications

• Bachelor's degree in IT, CS, IS, Engineering, or a related field.
• 10+ years in infrastructure or IT operations with 5+ years in a leadership role responsible for production operations.
• Experience in System Integrator, Managed Services, or Technology Services.
• NOC operations, incident management, and RCA.
• DevOps, CI/CD, and Infrastructure as Code.
• ITSM, SOP, SLA, KPI, and reporting.
• Service Desk and onsite support management.
• Security operations and access management.
• IT asset, contract, license, vendor, and budget management.

Responsibilities

• Oversee IT infrastructure, cloud, data centre, and network operations.
• Lead NOC, incident management, escalation, and RCA.
• Manage CI/CD, Infrastructure as Code, environment provisioning, and production access.
• Oversee security operations and access management.
• Establish service catalogs, SLA, SOP, KPI, and operational reporting.
• Maintain asset, contract, license, and vendor management.
• Develop the team through documentation, standardization, and cross-training.

Skills

Leadership

Team development

Communication

Education

Bachelor's degree in IT/CS/IS/Engineering

Job description

PT Asix Indonesia Cerdas invites an experienced Division Head, IT Operations in Jakarta to lead the IT operations as a shared service across the organization. You will own reliability, security, and scalability of infrastructure, cloud, NOC, security, and service management.

You will oversee assets, vendor management, and cross-functional DevOps initiatives, establishing SLAs, roadmaps, and production readiness gates while mentoring the team to reduce single points of failure.