Global Operations Center Manager

DHL Express; Jakarta Pusat; On-site; IDR 480,000,000 - 600,000,000; Full time

Benefits offered by this job

Strong career support in an,国际环境

Great culture and colleagues

Various benefit programs

Access to comprehensive learning برامج

Job summary

DHL Express Indonesia is seeking to strengthen its Operations Center by implementing strategies to improve service and transit time performance while controlling costs. The role covers resource allocation, training, and efficient handling of shipments from pickup to delivery to ensure service quality and cost control.

The position requires strong leadership, English communication, and robust analytical skills to manage vendors, compliance, and customer inquiries across a global network.

Qualifications

• Bachelor’s degree with 5 years relevant experience
• English communication in verbal and written
• Strong management or senior supervisory experience
• Analytical problem solving ability
• Ability to lead a team
• Candidates must be able to meet the legal requirements to work in Indonesia
• DHL Indonesia does not sponsor or support work authorization, visa, or immigration process for this position.

Responsibilities

• Achieve the operations KPIs and business goals by communicating and providing full functional support to the Ground Operations management team.
• Ensure the performance of all vendors in line with DHL team and meet network standards.
• Liaise with local authorities to meet industry standards and requirements.
• Work close with Gateway operations while implementing countries operational initiatives.
• Ensure the process between Service Centre and Gateway operation is in line with network standards.
• Support the business acquisition process and provide after-sales support to achieve revenue and profitability targets.
• Manage all customers’ inquiries and ensure high-quality services provided.

Skills

English communication

Strategic leadership

Analytical thinking

Team management

MS Office literacy

Education

Bachelor's degree

Tools

Microsoft Office

Job description

DHL Express Indonesia is seeking to strengthen its Operations Center by implementing strategies to improve service and transit time performance while controlling costs. The role covers resource allocation, training, and efficient handling of shipments from pickup to delivery to ensure service quality and cost control.

The position requires strong leadership, English communication, and robust analytical skills to manage vendors, compliance, and customer inquiries across a global network.