General Manager Operations

Waterbom Bali; Provinsi Bali; On-site; IDR 450.000.000 - 550.000.000; Full time

Job summary

A leading water park in Bali seeks a General Manager to ensure operational excellence and a positive guest experience. The role involves overseeing daily functions, safety compliance, and team leadership. The ideal candidate has strong management skills, a commitment to service quality, and a background in hospitality. This position offers an opportunity to lead a vibrant team and enhance the Waterbom experience for all guests.

Qualifications

• Proven experience in operational management, especially in hospitality or service industries.
• Strong leadership skills with the ability to motivate and coach teams.
• Familiarity with safety standards and guest service best practices.

Responsibilities

• Oversee daily operational functions and team management.
• Conduct safety audits and ensure compliance across departments.
• Maintain high service quality and resolve guest concerns promptly.
• Manage scheduling and staffing to meet operational needs.
• Implement sustainability practices and engage staff in environmental initiatives.

Skills

Operational excellence

Team leadership

Safety compliance

Guest service

Effective communication

Job description

Purpose of Job

• To deliver daily operational excellence with discipline, warmth, and precision.
• The GM ensures Waterbom operates safely, smoothly, and joyfully—protecting guest satisfaction, staff morale, and the essence of the Waterbom experience

Oversees:

• Guest services, Operations, Engineering, Lifeguards, F&B, Retail, Safety & Security, Housekeeping, Landscaping.

Main Duties and Responsibilities

KEY RESPONSIBILITIES:

Daily Operational Leadership

• Oversee and manage daily operating functions.
• Ensure smooth openings, shift transitions, and closings.
• Maintain guest flow, queue systems, cleanliness, and safety standards.

System Execution & Discipline

• Implement systems and SOP designed by the COO.
• Ensure 100% consistency across all operational departments.
• Identify operational gaps and elevate necessary system improvements.

Co-Leadership in Safety & Compliance

• Conduct the Annual Safety Audit jointly with the COO.
• Manage daily safety checks, incident response, and safety drills.
• Oversee safety across slides, pools, rides, and public spaces.

People Leadership & Internal Growth Promotion

• Lead, motivate, and coach frontline teams and supervisors.
• Promote internal growth and identify staff with leadership potential.
• Maintain morale, confidence, and discipline across teams.
• Strengthen communication and coach supervisors daily.

Service Quality & Guest Experience

• Maintain world‑class service quality across all touch points.
• Resolve guest concerns quickly and with empathy.
• Monitor guest feedback and adjust operations accordingly.
• Ensure service reflects Waterbom’s emotional identity.

Minor Projects & On Time Execution

• Oversee small operational projects, including counters, shading, upgrades, signage, and storage.
• Ensure projects are delivered on time, within budget, and with Waterbom quality.
• Coordinate with Engineering, Procurement, and Maintenance teams.

Manpower Planning & Scheduling

• Oversee weekly staff scheduling and adjust for peak / off‑peak needs.
• Work with HR on staffing, discipline, and welfare.
• Ensure the right staffing in the right place at the right time.

Sustainability on the Ground

• Execute sustainability SOP;s daily (waste sorting, water efficiency, no waste culture).
• Ensure staff understand and participate in environmental practices.

Communication & Coordination

• Maintain clear communication with the COO and departmental heads.
• Align daily operations with HR, Engineering, Marketing, Safety & Security, and F&B.
• Ensure departments work cohesively toward shared objectives.