General Manager - DoubleTree by Hilton Puncak Cisarua

Hilton Bali Resort; Cipanas; On-site; IDR 1,200,000,000 - 2,400,000,000; Full time

Benefits offered by this job

Local employment package

Job summary

Hilton, DoubleTree by Hilton Puncak Cisarua, seeks a General Manager to lead daily hotel operations and deliver exceptional guest service and financial profitability. The role focuses on pre-opening readiness, strategic leadership, and a strong emphasis on staff development within a locally packaged employment arrangement.

The GM will champion business excellence, oversee budgeting and forecasting, and collaborate with sales and marketing to drive revenue while monitoring market trends to

Qualifications

• Prior Hotel General Manager experience in Indonesia.
• Demonstrated experience in leading pre-opening hotel operations.
• Success in driving commercial returns and revenue.
• Strong leadership and interpersonal skills with the ability to inspire and motivate a diverse team.
• Solid grasp of financial management principles and experience in budgeting and forecasting.

Responsibilities

• Champion Business Excellence and drive the hotel’s financial success and guest satisfaction.
• Collaborate with Sales and Marketing to develop revenue-generating strategies.
• Stay ahead of market trends and seize new opportunities.
• Lead with Vision and provide strong leadership to all team members.
• Monitor and develop executive and department head performance.

Skills

General Manager experience

Pre-opening operations

Financial management

Budgeting and forecasting

Leadership and team motivation

Job description

General Manager - DoubleTree by Hilton Puncak Cisarua

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands,and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore ourCareers Blogto see why we’re more than a great place to stay—we’re a great place to work.

Property Overview

The DoubleTree by Hilton Puncak Cisarua is a 203 room property set within the scenic highlands of Puncak, West Java. Slated to open Q2 2027, the property will offer a nature-inspired retreat experience with 1 F&B outlet and a pool bar, bringing Hilton's renowned hospitality to one of Indonesia's most popular mountain destinations.

Role Requirements:

• Prior Hotel General Manager experience in Indonesia
• Demonstrated experience in leading pre-opening hotel operations
• Success in driving commercial returns and revenue
• Strong leadership and interpersonal skills with the ability to inspire and motivate a diverse team
• Solid grasp of financial management principles and experience in budgeting and forecasting
• Dynamic, innovative and solutions-oriented
• Position is offered on a local employment package

What will it be like to work for Hilton?

Hilton, the #1 World’s Best Workplace, is a leading global hospitality company with a diverse portfolio ofworld-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World’s Best Workplaces. Check out theHilton Careers blog andInstagram to learn more about what it’s like to be on Team Hilton!

The General Manager at DoubleTree by Hilton Puncak Cisarua is responsible for managing daily hotel operations and providing overall leadership in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

• Champion Business Excellence
• Drive the hotel’s financial success and guest satisfaction by exceeding key performance indicators.
• Collaborate with Sales and Marketing to develop revenue generating strategies for the hotel
• Stay ahead of market trends and seize new opportunities
• Lead with Vision
• Inspire a culture of excellence by providing strong leadership to all team members.
• Monitor and develop team member performance, particularly the executive team and department heads
• Foster a workplace where every team member thrives and contributes to the property’s collective goals
• Elevate Guest Experience
• Manage operations with a keen eye for detail
• Monitor guest feedback and implement improvements as necessary to exceed guest expectations
• Deliver exceptional service to ensure every guest leaves with a desire to return
• Develop and manage the hotel’s budget, including revenue forecasting, expense control and capital expenditures
• Regularly evaluate and analyze our financial landscape and adjust course to meet and surpass our financial objectives
• Quality Assurance
• Guarantee the highest standards of hotel upkeep, safety and guest satisfaction
• Conduct regular inspections to ensure compliance with quality and brand standard requirements
• Implement improvement initiatives to enhance overall guest experience and hotel reputation
• Owner Relations
• Build strong rapport with hotel owners through proactive and on-going communication
• Serve as a primary liaison between hotel owners and corporate entities