Front Office Staff

Siloam Hospitals Group; Purwakarta; On-site; IDR 44,640,000 - 66,960,000; Full time

Job summary

Siloam Hospitals Purwakarta is seeking a courteous Front Office professional to welcome patients and manage registration, appointments, and inquiries. You will ensure accurate information on services, staff schedules, and procedures, while handling calls and documentation efficiently.

The role requires a Bachelor’s degree, strong communication and organizational skills, and the ability to work collaboratively in a fast-paced hospital setting.

Qualifications

• Bachelor's Degree (S1) in any major.
• Excellent communication and interpersonal skills with a customer‑oriented attitude.
• Good administrative, organizational, and time-management skills.
• Proficient in Microsoft Office and familiar with basic administrative systems.
• Able to work professionally in a fast-paced healthcare environment, both independently and as part of a team.

Responsibilities

• Welcome and assist patients, visitors, and families in a friendly, professional manner.
• Handle front office tasks: patient registration, appointment scheduling, check-in/check-out.
• Provide accurate information regarding hospital services, facilities, and doctor schedules.
• Manage incoming calls, inquiries, and patient documentation efficiently.
• Coordinate with departments to ensure smooth patient services and a positive patient experience.

Skills

communication

interpersonal skills

time-management

customer-oriented

team player

Education

Bachelor's degree (S1)

Tools

Microsoft Office

Job description

Supported by its strategic location at the crossroads of Purwakarta, Subang, and Karawang regencies, Siloam Hospitals Purwakarta has become a trusted and high-quality health service provider at an affordable cost. Siloam Hospitals Purwakarta, which has been fully accredited by KARS, provides comprehensive health services with excellence in Cardiology, Neurology and Trauma equipped with Catheterisation Laboratory (Cathlab), 64 Slices CT Scan, C-Arm, ESWL (Extracorporeal Shock Wave Lithotripsy), Endoscopy, Laparoscopy and other latest medical equipment

Job Description

• Welcome and assist patients, visitors, and families with a friendly, professional, and courteous manner.
• Handle patient registration, appointment scheduling, check-in/check-out, and other front office administrative procedures.
• Provide accurate information regarding hospital services, facilities, doctors' schedules, and administrative procedures.
• Manage incoming phone calls, inquiries, correspondence, and patient-related documentation efficiently.
• Coordinate with relevant departments to ensure smooth patient services and maintain a positive patient experience.

Qualifications

• Minimum Bachelor’s Degree (S1) in any major.
• Excellent communication and interpersonal skills with a customer-oriented attitude.
• Good administrative, organizational, and time-management skills.
• Proficient in Microsoft Office and familiar with basic administrative systems.
• Able to work professionally in a fast-paced healthcare environment, both independently and as part of a team.

Additional Information