Front Office

Siloam Hospitals Group; Rangkasbitung; On-site; IDR 44,640,000 - 66,960,000; Full time

Job summary

Siloam International Hospitals is seeking a Front Office Officer for its Ciujung clinic. You will be the first point of contact for patients, delivering friendly service and handling front desk operations and admin tasks.

The role requires excellent communication, basic computer skills, and strong organizational abilities to manage patient records, appointments, and billing while maintaining confidentiality and professionalism in a busy clinical environment.

Qualifications

• Strong communication and interpersonal skills.
• Proficiency in Microsoft Office and basic computer applications.
• Excellent organizational and multitasking abilities.
• Customer-oriented with a professional and friendly attitude.
• Ability to maintain confidentiality and handle patient information responsibly.
• Willing to work in Ciujung.
• Diploma (D3) in Nursing is preferred.

Responsibilities

• Welcome and assist patients and visitors in a professional and friendly manner.
• Register patients, verify personal and insurance information, and maintain accurate patient records.
• Schedule appointments and coordinate patient flow to ensure efficient clinic operations.
• Handle phone calls, inquiries, and appointment requests promptly and courteously.
• Process administrative tasks, including filing, data entry, and document management.
• Coordinate with doctors, nurses, and other healthcare staff to support patient care.
• Manage billing, payments, and other front office administrative processes as required.
• Maintain a clean, organized, and welcoming reception area while ensuring patient confidentiality.

Skills

Communication skills

Interpersonal skills

MS Office

Organization

Multitasking

Customer service

Confidentiality

Ciujung location

Education

Diploma (D3) in Nursing

Job description

Siloam International Hospitals (Siloam) is Indonesia’s most progressive and innovative healthcare provider that has set the benchmark for high quality healthcare services in Indonesia. Siloam’s medical team of more than 500 general practitioners, 2,200 specialist doctors, and 9,000 nurses, allied health, and support staff, offers international quality healthcare services to nearly two million patients annually.

With equal access to medical care in Indonesia still a challenge, Siloam’s business strategy allows its hospital to operate on a lower cost based on economic of scale. Hence, Siloam is able to increase affordability from all socio-economic backgrounds and provide access to quality and affordable healthcare all over Indonesia. The company’s vision of International quality, reach, scale, and godly compassion establishes the platform for Siloam to respond to the dynamic social transformation in Indonesia.

Job Description

We are seeking a professional and customer-focused Front Office Officer to join our clinic in Ciujung, Indonesia. In this role, you will be the first point of contact for patients, providing excellent customer service while ensuring smooth front desk operations and administrative support.

Responsibilities

• Welcome and assist patients and visitors in a professional and friendly manner.
• Register patients, verify personal and insurance information, and maintain accurate patient records.
• Schedule appointments and coordinate patient flow to ensure efficient clinic operations.
• Handle phone calls, inquiries, and appointment requests promptly and courteously.
• Process administrative tasks, including filing, data entry, and document management.
• Coordinate with doctors, nurses, and other healthcare staff to support patient care.
• Manage billing, payments, and other front office administrative processes as required.
• Maintain a clean, organized, and welcoming reception area while ensuring patient confidentiality.

Qualifications

Required Qualifications

• Strong communication and interpersonal skills.
• Proficiency in Microsoft Office and basic computer applications.
• Excellent organizational and multitasking abilities.
• Customer-oriented with a professional and friendly attitude.
• Ability to maintain confidentiality and handle patient information responsibly.
• Willing to work in Ciujung.
• Diploma (D3) in Nursing is preferred.