Front Office Manager

ayana hospitality; Indonesia; On-site; IDR 89,280,000 - 133,920,000; Full time

Benefits offered by this job

Health Insurance

Dormitory for sharing

Great Environment

Job summary

A leading hospitality company in Indonesia is seeking a skilled Front Office Manager. The candidate will be responsible for overseeing the front desk operations and managing guest inquiries. Requirements include a Bachelor's degree in Hospitality Management, a minimum of 2 years' experience, and strong communication and leadership skills. The role offers benefits such as health insurance and a supportive work environment. This is an excellent opportunity for someone dedicated to providing exceptional customer service.

Qualifications

• Minimum of 2 years of experience in a front office management role in the hospitality industry.
• Strong knowledge of hotel management software.
• Experience with brand standard audit.

Responsibilities

• Oversee reception staff and manage guest inquiries and reservations.
• Ensure service standards are consistently met.
• Inspire a team dedicated to outstanding customer service.

Skills

Communication skills

Organizational skills

Leadership

Conflict resolution

Fluency in English

Education

Bachelor's degree in Hospitality Management or a related field

Tools

Hotel management software (e.g., OPERA)

Job description

AYANA Hospitality is seeking a skilled and motivated Front Office Manager to join our dynamic team. In this role, you will be the first point of contact for our guests, responsible for ensuring a welcoming and efficient front desk operation. You will oversee reception staff, manage guest inquiries and reservations, and ensure that our service standards are consistently met. Your leadership will inspire a team that is dedicated to providing outstanding customer service while maintaining a professional and courteous atmosphere.

Requirements

• Minimum of 2 years of experience in a front office management role in the hospitality industry
• Bachelor's degree in Hospitality Management or a related field
• Strong knowledge of hotel management software (e.g., OPERA)
• Outstanding communication and organizational skills
• Ability to resolve conflicts and handle guest complaints effectively
• Strong leadership and team management skills
• Have experience with brand standard audit
• Fluency in English, both written and spoken; additional languages are a plus

Benefits

• Health Insurance
• Dormitory for sharing
• Great Environment