Fraud Validation Officer (Jogja Based)

Super Bank Indonesia; Jakarta Selatan; On-site; IDR 90,000,000 - 120,000,000; Full time

Job summary

Super Bank Indonesia is seeking a Fraud Special Project Lead to drive strategic anti-fraud initiatives across all products. You will own projects from initiation to completion, coordinating with Product, Technology, and Fraud Risk to ensure timely delivery and measurable impact.

The role demands a deep understanding of fraud mitigation, strong project leadership, and the ability to communicate with diverse stakeholders.

Qualifications

• A Bachelor's degree in a related field is required.
• At least 5–7 years of experience in technology-related fraud mitigation in banking/financing.
• Ability to lead projects from ideation to execution with team leadership.

Responsibilities

• Lead and evaluate the entire lifecycle of fraud prevention projects from concept to launch.
• Serve as main contact for project stakeholders ensuring alignment across departments.
• Gather business requirements with Fraud Operations and Investigations units for initiatives.
• Collaborate with QA & Trainer unit to facilitate adoption of new tools and processes.
• Develop fraud detection and investigation processes aligned with strategy.
• Work with Product, TPM, PMO to ensure timely feature/system enhancements.
• Manage schedules, resources, and budgets to deliver within scope.
• Prepare reports/presentations for Risk Management Committee and Fraud Risk teams.

Skills

Project management

Fraud mitigation

Team leadership

Data analysis

Communication

Change management

Education

Bachelor's degree in related field

Tools

Fraud detection systems

Case management systems

Data analysis tools

Job description

The Fraud Special Project Lead will spearhead strategic anti-fraud projects for all of Superbank's products. This role requires a combination of project management expertise and a deep understanding of fraud mitigation. You will be fully responsible for the project lifecycle from initiation to completion, ensuring all initiatives run smoothly, on time, and in alignment with the company's business goals. This role will also act as the primary liaison between the Fraud Operations Unit and other departments such as Product, Technology, Business, and Fraud Risk.

Job Responsibilities

Lead and evaluate the entire lifecycle of fraud prevention projects, from initial concept and scope definition to final implementation and launch.

Serve as the main point of contact for all project stakeholders, ensuring clear communication and alignment of goals across departments.

Work closely with the Fraud Operations and Fraud Investigation Units to gather and document business requirements for new initiatives, process improvements, and system enhancements.

Collaborate with the Fraud QA & Trainer Unit to facilitate the adoption of new technologies and processes by the operational teams, providing necessary support and training.

Collaborate with the Fraud Rule Team in developing effective fraud detection and investigation processes that align with the fraud prevention strategy.

Work with the Fraud Squad (Product, TPM, PMO) to ensure feature and system enhancements are implemented in a timely and effective manner.

Manage project schedules, resources, and budgets to ensure initiatives are delivered on time and within scope.

Prepare detailed reports and presentations for stakeholder meetings, such as the Fraud Risk team or the Risk Management Committee (RMC), to communicate project progress, impact, and strategic recommendations.

Job Requirements

A minimum of a Bachelor's degree in a related field, such as Business Management, Information Systems, Computer Science, or Informatics.

At least 5-7 years of work experience in technology-related fraud mitigation in the banking and financial services industry, with a proven track record of successfully leading projects from ideation to execution, including team leadership.

Have a deep understanding of various fraud schemes (e.g., account takeover, payment fraud, synthetic identity, loan fraud, chargebacks), their characteristics, and common indicators.

Possess analytical and critical thinking skills to assess existing business processes, identify inefficiencies, streamline complex workflows, and propose data-driven solutions.

Able to combine a user-centric empathy within an environment that prioritizes product-centric development.

Able to communicate effectively with various stakeholders, including technology, product, fraud operations, fraud investigations, and fraud risk teams.

Have a strong understanding of the technologies and systems used for fraud prevention, as well as the use of case management systems, fraud detection systems, and data analysis.

Possess excellent verbal, written, and presentation skills, with a proven track record of communicating at all levels, from technical and product teams to end-users on the Operations team.

Have a continuous improvement mindset to identify future opportunities based on business needs.

Project Leadership: Possess solid leadership experience in leading projects involving multiple teams and stakeholders.

Strategic Decision-Making: Able to make decisions based on data and risk analysis to prioritize the most impactful projects.

Change Management: Skilled in guiding teams and organizations through the change process, ensuring the successful adoption of new tools and processes.

Results-Oriented: Focused on the successful completion of projects, with an emphasis on delivering measurable results and positive impact on business goals.