Financial Inclusion For Women Entrepreneurs Program: Knowledge Management Asistant

Devjobsindo ORG; Indonésie; Hybride; IDR 100 000 000 - 140 000 000; Plein temps

Résumé du poste

Prosper Global Indonesia seeks a Knowledge Management Assistant to support the KMCS in documenting learning, coordinating events, and maintaining knowledge products across Jakarta and other program cities.

The role will handle filing, drafting learning briefs, participant stories, and quick reports, while working with field teams to verify data and track deliverables, ensuring confidentiality and timely communications.

Qualifications

• Bachelor’s degree in Communications, Social Sciences, Development Studies, Journalism, or a relevant field.
• 1–2 years of relevant experience in documentation, knowledge management, communications, or program support.
• Strong Indonesian writing, note-taking, proofreading, file management, and basic storytelling skills.
• Working knowledge of Microsoft Office, shared drives, and Canva; familiarity with social media is an advantage.
• Ability to coordinate across teams, manage multiple deadlines, and handle information confidentially.

Responsabilités

• Collect, organize, label, and maintain program learning materials, event reports, meeting notes, presentations, photos, videos, and supporting documents in an accessible shared filing system.
• Prepare initial drafts of learning briefs, event summaries, case studies, success stories, and inputs to the program learning document under KMCS guidance.
• Coordinate with field teams and the Senior MELR Officer to obtain verified information and supporting evidence; flag gaps or inconsistencies for review.
• Maintain a tracker of knowledge products, sources, review status, deadlines, and dissemination records.
• Support logistical and content preparation for learning events, learning materials/document, knowledge-sharing meetings, stakeholder dialogues, and donor volunteer activities.

Connaissances

Indonesian writing

Note-taking

Proofreading

File management

Storytelling

Cross-team coordination

Formation

Bachelor's degree in Communications, Social Sciences, Development Studies, or Journalism

Outils

Microsoft Office

Shared drives

Canva

Description du poste

Financial inclusion for women ENTREPRENEURS Program: KNOWLEDGE MANAGEMENT asistant

Location : Jakarta with a hybrid work arrangement

1. Program / Department Summary

Experience from Prosper Global Indonesia’s previous programs shows that women-led and women-owned micro and small enterprises (MSEs) continue to face challenges in accessing and utilizing formal financial products and services. These challenges are influenced by structural, behavioral, and gender-related barriers, including limited financial decision-making power, socio-cultural norms, and insufficient access to appropriate financial services.

The Financial Inclusion for Women Entrepreneurs Program aims to empower women-led and women-owned micro and small businesses in Semarang, Surabaya, and Medan by improving their access to financial literacy and services, business development opportunities, and digitalization. The program adopts a multi-stakeholder partnership and bundled services approach, providing integrated support through financial literacy, financial management, digital literacy, digital marketing, access to financial products and services, and mentoring.

Over 24 months, the program aims to reach 40,000 women entrepreneurs, including 32,000 adult women and 8,000 young women aged 18–30. Through these interventions, the program seeks to strengthen women’s financial knowledge, improve access to financial services, enhance business performance, and ultimately improve their financial health and resilience.

As part of its knowledge management and communication strategy, the program documents implementation experiences, captures success stories and lessons learned, facilitates knowledge exchange, and disseminates evidence-based insights to relevant stakeholders. These activities include developing communication materials, producing knowledge products, documenting training and mentoring activities, organizing learning events, supporting donor engagement activities, and maintaining program visibility through digital communication platforms.

To support the effective implementation of these activities, Prosper Global Indonesia seeks to engage a Knowledge Management Assistant who will work closely with the Knowledge Management and Communication Specialist (KMCS) in implementing knowledge management, documentation, and communication activities across the three program locations.

Goals and Outcomes of the Program

Impact: Improved financial health and resilience

• 30% of women report an improvement in financial health, measured through increased sales.

Outcome 1: Improved financial knowledge and application

• 75% of women report improved knowledge of financial literacy and services, business development, and digitalization.
• 60% of women report improved access to digital marketing channels to support their businesses.

Outcome 2: Improved access to financial services

• 60% of women report improved access to financial products and services, including digital financial services.
• 70% of women who have access to financial products and services report actively using them at least once a month.

2. General Position Summary

The Knowledge Management Assistant will provide day-to-day technical documentation, coordination, and administrative support to the Knowledge Management and Communication Specialist. This role will help ensure that program evidence, learning, activity documentation, participant stories, visual assets, and communication materials are collected, organized, quality-checked, and available on time. The Assistant supports implementation of the KMCS-led knowledge management and communication workplan; responsibility for strategy, donor-facing approvals, and final quality assurance remains with the KMCS and Program Manager.

a. Knowledge management and learning documentation

• Collect, organize, label, and maintain program learning materials, event reports, meeting notes, presentations, photos, videos, and supporting documents in an accessible shared filing system.
• Support documentation of implementation experiences, promising practices, challenges, adaptations, lessons learned, and recommendations from the three program cities.
• Prepare initial drafts of learning briefs, event summaries, case studies, success stories, and inputs to the program learning document under KMCS guidance.
• Coordinate with field teams and the Senior MELR Officer to obtain verified information and supporting evidence; flag gaps or inconsistencies for review.
• Maintain a tracker of knowledge products, sources, review status, deadlines, and dissemination records.

b. Learning events and Learning Materials, stakeholder engagement and volunteer activities

• Support logistical and content preparation for learning events, learning materials/ document, knowledge-sharing meetings, stakeholder dialogues, and donor volunteer activities.
• Prepare participant and speaker lists, agendas, invitations, briefing materials, presentations, documentation checklists, and follow-up trackers.
• Capture key discussion points, action items, participant feedback, photographs, and event outputs; prepare draft event reports for KMCS review.
• Coordinate routine follow-up with city teams, partners, and vendors as delegated by the KMCS, without assuming lead responsibility for donor or government relationships.

c. Reporting, coordination and operational support

• Compile verified activity highlights, learning points, visuals, and supporting materials for bi-weekly updates, quarterly reports, interim reports, and other program reporting.
• Support documentation and filing requirements aligned with Prosper Global Indonesia systems and PM@MC 2.0.
• Maintain trackers for KM and communication workplan milestones, deliverables, review cycles, and outstanding actions.
• Assist in preparing scopes, supporting documents, and coordination for procurement of communication and documentation services in accordance with organizational procedures.
• Attend relevant team meetings, prepare minutes, and follow up on assigned action points.

4. Expected Outputs / Deliverables

• Monthly KM activity tracker, content calendar support, and consolidated documentation inventory.
• Draft activity/event summaries and reports following each assigned learning or volunteer event.
• Draft participant stories, case studies, learning briefs, and social media content according to the KMCS-approved workplan.
• Timely compilation of documentation and evidence for donor reports and learning products.
• Meeting notes, action trackers, and records of content review and approvals as assigned.

5. Accountability and Working Relationships

Reports / receives day‑to‑day direction from: Knowledge Management and Communication Specialist. Works closely with: Program Manager, Senior MELR Officer, Program Support and Field Officers in Semarang, Surabaya, and Medan, and relevant operations, communications, and program colleagues. All external publications, donor submissions, and official program messages are subject to the applicable review and approval process.

6. Qualifications and Experience

• Bachelor’s degree in Communications, Social Sciences, Development Studies, Journalism, or a relevant field.
• Preferably 1–2 years of relevant experience in documentation, knowledge management, communications, or program support; strong recent graduates with relevant portfolios may be considered.
• Good Indonesian writing, note-taking, proofreading, file management, and basic storytelling skills.
• Working knowledge of Microsoft Office, shared drives, and basic visual/content tools (e.g., Canva); familiarity with social media is an advantage.
• Ability to coordinate across teams, manage multiple deadlines, and handle information accurately and confidentially.
• Basic written English is an advantage; willingness to travel to program locations when needed.

7. Diversity, Equity & Inclusion

Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.

We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.

Mercy Corps Indonesia is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact. We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

9. Safeguarding & Ethics

Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct e-learning courses upon hire and on an annual basis.

10. Success Factors

The successful candidate is organized, detail-oriented, responsive, collaborative, curious, and able to turn field documentation into clear, usable first drafts. They demonstrate sound judgment about consent and sensitive information and proactively flag documentation gaps to the KMCS.