Field Services Engineer

CATL; Jawa Barat; On-site; IDR 167,400,000 - 234,360,000; Full time

Job summary

CATL in Indonesia seeks a Field Service Engineer to perform on-site diagnostics, repairs, and preventive maintenance for battery energy storage systems (BESS) to ensure safety and peak performance.

You will lead regional field activities, coordinate with headquarters, document work orders, and support customers. Proficiency in English, Chinese, and local language is required; willingness to travel is essential.

Qualifications

• Bachelor's or Master's degree in Science or Engineering.
• Three+ years of on-site experience in battery or automotive industries.
• Proven hands-on experience with utility-scale energy storage systems (BESS) is a plus.
• Strong electrical knowledge and familiarity with after-sales workflows.

Responsibilities

• On-site diagnostics, repairs, and preventative maintenance for BESS.
• Execute service activities per HQ directives and procedures.
• Oversee regional field personnel, provide technical mentorship.
• Guide work order submission, documentation, and reporting.
• Act as primary contact for regional emergencies and rapid response.
• Manage customer relationships and address technical inquiries.
• Provide on-site and remote technical consultation to end-users, dealers, and partners.
• Coordinate cross-functional teams on quality, performance, and commissioning.

Skills

On-site exp

MS Office

Interpersonal skills

Travel ready

Multilingual

Education

Bachelors/Masters in Science or Engineering

Job description

CATL invites you to continue our legend of green energy!

CATL is a World Fortune 300 Company, a global leader who provides premier EV battery and energy storage battery for the world. CATL's EV battery consumption volume has ranked No.1 in the world for nine consecutive years and global energy storage battery shipment has also ranked No.1 for five consecutive years.

Responsibilities

• On-site Execution: Perform on-site diagnostics, repairs, and preventative maintenance for battery energy storage systems (BESS), ensuring optimal system performance and safety.
• Task Management: Execute service activities and assignments in strict accordance with directives from headquarters and established company procedures.
• Regional Team Leadership: Oversee the task allocation, daily supervision, and technical mentorship of regional field service personnel to ensure high-quality service delivery.
• Workflow Support: Guide and assist regional team members with accurate work order submission, documentation, and reporting.
• Emergency Response: Act as the primary point of contact for regional emergencies, coordinating rapid response efforts to minimize system downtime and operational impact.
• Customer Satisfaction: Manage customer relationships proactively, address technical inquiries effectively, and take ownership of customer satisfaction metrics within the region.
• Technical Consultation: Provide expert technical consulting and troubleshooting support (both on-site and remotely) to end-users, local dealers, and distribution partners.
• Cross-functional Coordination: Collaborate with internal departments regarding quality issues, system performance, and emergency protocols. Support regional field activities including data collection, quality rework, and system commissioning.

Requirements

• Bachelor's or Master's degree in Science or Engineering.
• Three (3) + years and of on-site experience in the battery or automotive industries.
• Preferred: Proven hands-on experience in the operation, maintenance, and repair of utility-scale energy storage systems (BESS.
• Strong understanding of battery structural principles, failure modes, and common maintenance procedures.
• Fundamental electrical knowledge and familiarity with after-sales service workflows; practical battery maintenance experience is a plus.
• Excellent team player with strong interpersonal skills.
• Must be adaptable to frequent business travel and flexible working hours, capable of performing efficiently under pressure.
• Proficient in Microsoft Office Suite. Ability to draft technical reports, communicate effectively with diverse stakeholders, coordinate cross-functional teams, and drive complex issues to resolution.
• Language Skills: Full professional proficiency in English,Chinese and local Language.