Field Service Engineer

Fuller; Jakarta Pusat; On-site; IDR 90,000,000 - 130,000,000; Full time

Job summary

Fuller Technologies seeks a Field Service Engineer for Pyro & Grinding to lead complex installations, commissioning, and optimization across heavy industrial processes in the cement sector. You will operate with autonomy, directing multi-disciplinary field teams to ensure safety, quality, and timely delivery on site.

The role requires strong mechanical and hydraulic expertise, with Kiln, Coolers, and VRMs experience, and travel for site work.

Qualifications

• Bachelor’s or Master’s degree in Mechanical Engineering or related field.
• 8+ years hands-on experience in heavy industrial environments.
• Experience in cement sector or closely related continuous-process industries.
• Fluent in English (written and spoken).

Responsibilities

• Lead field execution for complex installations, commissioning, shutdowns, and optimization projects.
• Direct and coordinate multi-disciplinary field teams on site.
• Inspect, install, commission, and troubleshoot heavy machinery (Kiln, Coolers, VRMs).
• Prepare technical offers and follow up to secure customer orders.
• Produce site inspection reports and MOM, and manage field expenses for invoicing.
• Provide feedback to Sales, Engineering, and Procurement on equipment performance.

Skills

Field leadership

Mechanical expertise

Hydraulic expertise

Education

Bachelor’s or Master’s in Mechanical Engineering

Tools

Kiln equipment

VRM equipment

Job description

Field Service Engineer - Pyro & Grinding

Join a Culture That Moves Fast — and Brings You With It

At Fuller Technologies, momentum isn’t a slogan — it’s how we work. For over 140 years, we’ve improved the systems that keep the cement industry running: optimizing processes, reducing friction, and elevating performance. That mindset shapes not only our solutions — but how we operate as a company.

When you join Fuller, you’re joining a team that supports your growth and values your contribution. Here, colleagues collaborate openly, leaders give you room to develop, and the environment is built on trust, inclusion, and continuous learning. You’ll find the stability of a global organization and the agility of one that’s actively expanding — a place where your career can accelerate alongside the business.

If you want to move forward with a company that brings its people with it — Fuller is where that happens.

About The Role

The Field Service Engineer is a senior technical field leader responsible for driving complex installation, commissioning, maintenance, and optimization activities across heavy industrial process systems, with a strong focus on the cement industry.

Operating with a high degree of autonomy, this role serves as a trusted technical advisor to customers and internal stakeholders while directing multi-disciplinary field teams. The Senior Field Service Engineer combines deep mechanical and hydraulic expertise, specifically with heavy rotary and grinding equipment with site leadership, commercial awareness, and customer-facing problem-solving. This position plays a critical role in strengthening customer relationships, driving operational excellence during plant shutdowns, and generating service and spare parts business growth.

Essential Duties & Responsibilities

The individual must be able to execute each essential duty satisfactorily. Other duties and specific projects may be assigned at management's discretion.

Field Execution & Technical Leadership

• Complex System Execution: Lead field execution for complex installations, commissioning, shutdowns, and operational optimization projects across heavy industrial process environments.
• Team Supervision: Direct and coordinate multi-disciplinary field teams; oversee site deputation, shift scheduling, and team utilization to ensure safe, high-quality delivery.
• Equipment Mastery: Perform site inspection, installation, commissioning, and advanced troubleshooting on heavy machinery, specifically Kiln, Coolers, and Vertical Roller Mills (VRM).
• Precision Diagnostics: Execute advanced mechanical diagnostics, including Hot Kiln Alignment, mechanical clearances, and root cause analysis (RCA) to maximize equipment availability and minimize downtime.
• Turnkey Project Management: Plan and execute turnkey maintenance and installation projects from preparation through site acceptance testing (SAT).
• Hydraulic Troubleshooting: Apply practical hydraulic systems knowledge to diagnose and resolve hydraulic power unit (HPU) and actuator issues onsite.

Commercial, Documentation & Business Growth

• Service Business Development: Identify customer requirements during site visits to generate leads for spares, upgrades, refurbishments, and expanded service agreements.
• Commercial Documentation: Assist in preparing technical offers, scope proposals, and follow up to secure customer orders.
• Reporting & Governance: Produce site inspection reports, Minutes of Meetings (MOM), and formal customer presentations on time; ensure prompt submission of field expenses to facilitate timely client invoicing.
• Cross-Functional Partnering: Provide ongoing feedback to Sales, Engineering, and Procurement teams regarding equipment performance, client needs, and local site conditions.

Safety, Quality & Continuous Improvement

• Site EHS Leadership: Enforce full adherence to company and client safety policies, Personal Protective Equipment (PPE) standards, and quality documentation protocols on every project.
• Continuous Improvement: Drive initiatives to improve maintenance planning accuracy, reduce shutdown lead times, and optimize process efficiency for client operations.
• Customer Training: Conduct technical training sessions and operational readiness programs for customer plant personnel and site contractors.

Education & Experience Requirements

• Education: Bachelor’s or Master’s degree in Mechanical Engineering (or a related engineering discipline). Equivalent combination of high-level technical training and extensive commercial/field experience will be considered.
• Field Experience: Minimum 8+ years of hands‑on experience in heavy industrial environments, specifically within the cement sector or closely related continuous-process industries.
• Shutdown & Assembly Mastery: Proven experience managing plant turnaround/shutdown activities, field alignment, and commissioning of heavy equipment (Ball Mills, Coolers, VRMs).
• Language Proficiency: Fluent in English (written and spoken)

Working Conditions & Physical Requirements

• Travel: Willingness and capability to travel extensively with readiness for immediate dispatch on short notice.
• Industrial Site Environment: Comfortable working in active, demanding industrial plant conditions (dusty, high-noise, elevated platforms, outdoors in high ambient temperatures).
• Physical Capability: Ability to maneuver around heavy machinery, climb ladders/scaffolding, and inspect equipment spaces in active manufacturing facilities.

As an equal opportunity employer, Fuller Technologies embraces diversity and equality by promoting an environment of inclusion. We encourage applicants of all backgrounds to apply irrespective of sex, gender identity/expression, disability, sexual orientation, or age. The more diverse our employees are, the stronger our team is.

What We Offer

Include all benefits relevant to the job. It can be specific benefits like health insurance or highlighting features about Fuller

Build a better world

Fuller Technologies helps build societies all over the world by contributing to the infrastructure needed for global economic growth. It is a big responsibility, and we are committed to driving growth while minimising environmental impact. To achieve this, your skills, your curiosity, and your drive for change are important. Together in our diverse team, we collaborate in an inclusive and supportive environment to discover further ways to economic and environmental success.

For further information on Fuller Technologies' business and services, visit https://www.fullertechnologies.com/

Fuller Technologies – The Business of Making Things Work

From spare parts to complete production lines – Fuller Technologies delivers the expertise, equipment, and services to keep your operations running.