Field Service Coordinator – Pekanbaru, Engineering & Support

Valmet; Kota Pekanbaru; On-site; IDR 90,000,000 - 140,000,000; Full time

Job summary

Valmet in Pekanbaru, Indonesia seeks a Service Coordinator to organize and execute field service activities, repairs, and commissioning. You will interface with customers, service engineers, sales, and supply chain to ensure timely delivery of commitments and high satisfaction.

The role requires 3–7 years in service coordination or maintenance planning, with experience in valve service operations and rotating equipment in process industries.

Qualifications

• Diploma or bachelor’s degree in engineering or related field with a technical background.
• 3–7 years of service coordination and maintenance planning experience.
• Experience in valve service operations and rotating equipment in process industries.

Responsibilities

• Coordinate daily service activities for field engineers and technicians.
• Schedule site visits, troubleshooting, maintenance, commissioning, and shutdowns.
• Monitor workload, resources and ensure parts/tools are ready before mobilization.
• Create and manage service orders in SAP and Salesforce.
• Track service execution from quotation to invoicing and ensure timely closure.
• Coordinate spare parts with Supply Chain and Logistics teams.
• Prepare service reports, completion certificates and KPI tracking.
• Support quotations and service contracts, follow up with sales.
• Ensure compliance with HSE standards and permits before site mobilization.
• Identify process improvements to boost customer satisfaction and efficiency.

Education

Diploma or Bachelor's Degree in Mechanical Engineering

Diploma or Bachelor's Degree in Instrumentation Engineering

Diploma or Bachelor's Degree in Electrical Engineering

Diploma or Bachelor's Degree in Industrial Engineering

Business Administration with technical background

Tools

SAP

Salesforce

Job description

Valmet in Pekanbaru, Indonesia seeks a Service Coordinator to organize and execute field service activities, repairs, and commissioning. You will interface with customers, service engineers, sales, and supply chain to ensure timely delivery of commitments and high satisfaction.

The role requires 3–7 years in service coordination or maintenance planning, with experience in valve service operations and rotating equipment in process industries.