Field Sales Specialist

CEVA Logistics; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 150,000,000 - 300,000,000; Full time

Job summary

CEVA Logistics in Surabaya is seeking a results-driven sales professional to identify and develop new business opportunities, conduct regular customer visits, and build a robust sales pipeline.

You will manage customer accounts, explore cross-selling of Ocean Freight, Air Freight, customs clearance, transportation, and warehousing, and coordinate with Operations and Pricing teams to drive revenue growth while maintaining CRM records.

Qualifications

• Bachelor's degree in logistics or related field.
• 2–5 years of sales experience in freight forwarding or logistics.
• Proven track record in business development and customer acquisition in target regions.
• Fluent in English and Bahasa Indonesia.

Responsibilities

• Identify and develop new business opportunities through prospecting, cold calling, networking, referrals, and market research.
• Conduct regular customer visits to understand logistics requirements and present suitable solutions.
• Build and maintain a strong sales pipeline to achieve monthly and annual sales targets.
• Generate new revenue from Ocean Freight, Air Freight, Customs Brokerage, Warehousing, and Transportation services.
• Prepare quotations and proposals in coordination with Pricing and Sales Support teams.

Skills

Communication skills

Negotiation skills

Presentation skills

Self-motivation

Proactivity

Target orientation

Education

Bachelor’s degree in Logistics or related field

Tools

CRM systems

Microsoft Office

Job description

• Identify and develop new business opportunities through prospecting, cold calling, networking, referrals, and market research.
• Conduct regular customer visits to understand logistics requirements and present suitable solutions.
• Build and maintain a strong sales pipeline to achieve monthly and annual sales targets.
• Generate new revenue from Ocean Freight, Air Freight, Customs Brokerage, Warehousing, and Transportation services.
• Prepare and deliver professional sales presentations and proposals.

Customer Relationship Management

• Establish and maintain strong relationships with customers and key decision-makers.
• Understand customer supply chain challenges and recommend appropriate logistics solutions.
• Ensure high levels of customer satisfaction and service excellence.
• Conduct regular business reviews and follow-up meetings with customers.
• Address customer concerns and coordinate with internal teams to provide timely resolutions.

Account Management

• Manage and grow assigned customer accounts.
• Identify opportunities for cross-selling and upselling additional logistics services.
• Monitor customer shipment activities and support business growth initiatives.
• Assist in contract renewals and commercial negotiations.
• Prepare quotations in coordination with Pricing and Sales Support teams.
• Follow up on quotations and business opportunities to maximize conversion rates.
• Maintain accurate customer records, sales activities, and opportunities within the CRM system.
• Submit weekly sales activity reports, pipeline updates, and sales forecasts.
• Ensure all sales documentation is complete and compliant with company procedures.

Internal Coordination

• Collaborate with Operations, Customer Service, Pricing, and Sales Support teams to ensure smooth service delivery.
• Coordinate customer onboarding and implementation activities.
• Support RFQ and tender submissions when required.
• Communicate customer requirements effectively to internal stakeholders.

Qualifications

• Bachelor's Degree in Logistics, Supply Chain Management, Business Administration, Marketing, or a related field.
• Minimum 2-5 years of sales experience in Freight Forwarding, Logistics, Shipping, or Supply Chain industries.
• Proven experience in business development and customer acquisition in Jakarta, Bogor, Cikarang Area.
• Understanding of Ocean Freight, Air Freight, Customs Clearance, Transportation, and Warehousing services.
• Strong communication, negotiation, and presentation skills.
• Self-motivated, proactive, and target-oriented.
• Proficient in Microsoft Office and CRM systems.
• Good command of English and Bahasa Indonesia.