Field Investigator (Pontianak)

PT Pratama Interdana Finance (YesssCredit); Pontianak; On-site; IDR 66,960,000 - 133,920,000; Full time

Job summary

PT Pratama Interdana Finance (YesssCredit) is seeking a Fraud / Business Investigation professional to conduct field investigations in the Pontianak area. The role involves verifying customer and merchant information, identifying irregularities, and gathering strong supporting evidence for clear investigative reports and actionable recommendations.

The successful candidate will collaborate with relevant teams to analyze findings and escalate significant issues for further action.

Qualifications

Responsibilities

• Conduct field investigations and verification based on assigned cases across Pontianak.
• Investigate customers, merchants/POS, and Sales/SC to verify information and identify potential irregularities.
• Conduct field observations and interviews with relevant parties to gather accurate information and supporting evidence.
• Verify the consistency between system data, submitted documents, and actual field conditions.
• Identify potential fraud or policy violations, including cash-out/encashment, customer nominees, data manipulation, fictitious transactions, and procedural violations.
• Collect, verify, and document investigation evidence, including photos, videos, documents, recordings, and other supporting data.
• Prepare clear investigation reports, including case chronology, findings, analysis, conclusions, and recommendations.
• Escalate significant findings and relevant information to the appropriate teams for further investigation or action.

Job description

We are looking for a Fraud / Business Investigation professional to conduct field investigations, verify customer and merchant information, identify potential fraud, and gather supporting evidence. This role will cover the Pontianak area and work closely with relevant teams to analyze findings and provide clear investigation reports and recommendations.

Key Responsibilities

• Conduct field investigations and verification based on assigned cases across Pontianak.
• Investigate customers, merchants/POS, and Sales/SC to verify information and identify potential irregularities.
• Conduct field observations and interviews with relevant parties to gather accurate information and supporting evidence.
• Verify the consistency between system data, submitted documents, and actual field conditions.
• Identify potential fraud or policy violations, including cash-out/encashment, customer nominees, data manipulation, fictitious transactions, and procedural violations.
• Collect, verify, and document investigation evidence, including photos, videos, documents, recordings, and other supporting data.
• Prepare clear investigation reports, including case chronology, findings, analysis, conclusions, and recommendations.
• Escalate significant findings and relevant information to the appropriate teams for further investigation or action.