Field Investigator (Makassar)

PT Pratama Interdana Finance (YesssCredit); Makassar; On-site; IDR 120,000,000 - 160,000,000; Full time

Job summary

PT Pratama Interdana Finance (YesssCredit) seeks a Fraud / Business Investigation professional to conduct field investigations across Makassar. You will verify customer and merchant information, identify potential irregularities, and gather supporting evidence.

You will prepare clear investigation reports with case chronology, findings, conclusions, and actionable recommendations, and escalate significant issues to relevant teams for further action.

Qualifications

• Experience in fraud investigations or similar roles.
• Ability to conduct field verifications and gather evidence.
• Strong analytical and reporting skills.

Responsibilities

• Conduct field investigations and verification across Makassar.
• Investigate customers, merchants/POS, and Sales/SC to verify information and identify irregularities.
• Conduct field observations and interviews to gather accurate information and supporting evidence.
• Verify consistency between system data, submitted documents, and actual field conditions.
• Identify potential fraud or policy violations including cash-out, data manipulation, fictitious transactions, and procedural violations.
• Collect, verify, and document investigation evidence including photos, videos and documents.
• Prepare clear investigation reports with chronology, findings, analysis, conclusions, and recommendations.
• Escalate significant findings to relevant teams for further investigation or action.

Skills

Investigation

Field investigations

Report writing

Fraud detection

Interviews

Job description

We are looking for a Fraud / Business Investigation professional to conduct field investigations, verify customer and merchant information, identify potential fraud, and gather supporting evidence. This role will cover the Makassar area and work closely with relevant teams to analyze findings and provide clear investigation reports and recommendations.

Key Responsibilities

• Conduct field investigations and verification based on assigned cases across Makassar.
• Investigate customers, merchants/POS, and Sales/SC to verify information and identify potential irregularities.
• Conduct field observations and interviews with relevant parties to gather accurate information and supporting evidence.
• Verify the consistency between system data, submitted documents, and actual field conditions.
• Identify potential fraud or policy violations, including cash-out/encashment, customer nominees, data manipulation, fictitious transactions, and procedural violations.
• Collect, verify, and document investigation evidence, including photos, videos, documents, recordings, and other supporting data.
• Prepare clear investigation reports, including case chronology, findings, analysis, conclusions, and recommendations.
• Escalate significant findings and relevant information to the appropriate teams for further investigation or action.