Field Collection Lead: Team Coach & Target Driver

Home Credit Indonesia; Bontang; Remote; IDR 48,000,000 - 72,000,000; Full time

Job summary

Home Credit Indonesia is seeking a dedicated Remote Delivery Driver Coordinator to manage delivery operations from a remote setting, overseeing a fleet of drivers and optimizing routes for Batam and surrounding areas.

You will coordinate logistics, communicate with drivers and customers, resolve issues, and leverage routing technology to improve productivity, performance, and customer satisfaction in a fully remote work environment.

Qualifications

• Experience in logistics coordination or dispatching is required.
• Familiarity with route optimization software or systems.
• Excellent communication, leadership and problem-solving skills.

Responsibilities

• Coordinate daily delivery schedules and optimize routes.
• Communicate with a team of delivery drivers, providing clear instructions and support.
• Monitor driver performance and address delays or issues promptly.
• Maintain delivery records, driver logs and customer feedback.
• Handle customer inquiries and resolve delivery-related complaints to ensure satisfaction.
• Collaborate with the logistics team to implement process improvements and enhance workflows.

Skills

Logistics coordination

Route optimization

Communication

Leadership

Multitasking

Remote work

Routing software

Tools

Routing software

Job description

About the Role

Our client is seeking a dedicated Remote Delivery Driver Coordinator to manage and optimize our delivery operations from a remote setting. This pivotal role involves overseeing a fleet of drivers, ensuring efficient route planning, and maintaining high standards of customer service across Batam and surrounding areas. You will be instrumental in coordinating logistics, communicating with drivers and customers, and resolving any issues that arise during the delivery process, all while leveraging technology to streamline operations and enhance productivity. This position is perfect for an organized individual with a knack for problem-solving and a passion for efficient logistics, who thrives in a fully remote work environment.

Key Responsibilities

• Coordinate daily delivery schedules and optimize routes for maximum efficiency using routing software.
• Communicate effectively with a team of delivery drivers, providing clear instructions and support throughout their shifts.
• Monitor driver performance and adherence to delivery timelines, addressing any delays or issues promptly.
• Maintain accurate records of deliveries, driver logs, and customer feedback.
• Handle customer inquiries and resolve delivery-related complaints to ensure satisfaction.
• Collaborate with the logistics team to implement process improvements and enhance operational workflows.

Requirements

• Proven experience in logistics coordination, dispatching, or a similar role, preferably in a remote capacity.
• Familiarity with route optimization software and delivery management systems.
• Excellent communication, leadership, and problem-solving skills.
• Ability to multitask and manage priorities effectively in a fast-paced, remote environment.
• Strong understanding of transportation and delivery operations.

Benefits

• Competitive salary with performance-based incentives.
• Fully remote work arrangement, offering flexibility and work-life balance.
• Opportunities for professional development and career advancement within logistics.
• Access to modern logistics management tools and technologies.
• A supportive and collaborative remote team culture.