Conrad Curator

Hilton Bali Resort; Provinsi Bali; On-site; IDR 89,280,000 - 178,560,000; Full time

Job summary

Hilton Bali Resort, a leading luxury property, seeks a Conrad Curator to elevate VIP guest experiences in Bali.

As part of the Hotels team, you will welcome guests, manage special arrangements, dining, and transportation with discretion, ensuring every stay exceeds expectations.

Fluent English, excellent communication, attention to detail, and the ability to work nights, weekends, and holidays are essential.

Qualifications

• Minimum experience in a luxury hotel or high-end hospitality role.
• Exceptional communication and interpersonal skills.
• Discreet, guest-focused approach.
• Fluent in English; additional languages a plus.
• Proficient with hotel systems and in-room technology.
• Flexible schedule including nights, weekends, and holidays.

Responsibilities

• Greet guests and manage check-in/check-out with efficiency.
• Coordinate dining, transportation, and special requests.
• Ensure rooms meet luxury standards and personalized touches.
• Maintain guest privacy and handle confidential information.
• Collaborate with departments to deliver seamless experiences.
• Address guest concerns promptly and proactively improve stays.
• Update guest profiles to tailor future visits.

Skills

Personal guest service

Discreet guest handling

Fluent English

Communication

Attention to detail

Multitasking

Tools

Hotel systems

Job description

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands,and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore ourCareers Blogto see why we’re more than a great place to stay—we’re a great place to work.

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You will provide personalized and attentive service to VIP guests, ensuring their stay is seamless and exceeds expectations. From greeting guests upon arrival to managing their day-to-day requests, you will act as a key point of contact throughout their stay, handling special arrangements, dining reservations, and unique requests. As aConrad Curator, you’re not just providing VIP guests with exceptional service – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

• Previous experience in a butler, personal assistant, or guest service role within a luxury hotel or hospitality environment.
• Exceptional communication and interpersonal skills with a discreet, guest-focused approach
• Strong attention to detail and ability to anticipate guest needs
• Fluent in English; additional languages are a plus
• Proficient in hotel systems and in-room technology
• Professional appearance and ability to handle confidential information
• Effective time management and multitasking skills
• Flexible availability, including nights, weekends, and holidays

Here’s what you’ll do during a typical day:

• Guest Welcome & Orientation: Greet guests, assist with check-in, handle luggage, and provide room orientation to ensure a smooth arrival experience.
• Personalized Guest Services: Manage dining, transportation, and special requests with discretion, efficiency, and attention to detail.
• Room Preparation & Amenities: Ensure rooms meet luxury standards and include personalized touches tailored to guest preferences.
• Privacy & Confidentiality: Maintain guest privacy and handle sensitive information with professionalism and discretion.
• Cross-Department Coordination: Collaborate with various departments to deliver seamless and consistent guest experiences.
• Issue Resolution & Experience Enhancement: Address guest concerns promptly and proactively seek opportunities to elevate their stay.
• Departure Assistance & Guest History: Support guest departures and update preference records to personalize future visits.