Facility & Workplace Services Manager

Sunlife Solar; Indonesia; On-site; IDR 300,000,000 - 600,000,000; Full time

Job summary

Sun Life Indonesia is seeking a senior Facilities & Governance leader to drive efficient workplace services, asset stewardship, and financial governance across our facilities. You will oversee security, BCM, records, vendor contracts and compliance while coaching teams and aligning with regional leaders.

You will influence budgeting, cost controls and service levels, partnering with stakeholders to ensure safe, compliant and resilient workplace operations.

Qualifications

• Bachelor's degree required; Engineering, Business, Management, Facility Management, Finance or related discipline.
• Professional certifications in Facility Management, Business Continuity Management, Project Management, or Workplace Management are an advantage.
• 8-10 years of relevant experience.
• 3-5 years in a managerial or supervisory capacity.
• Experience in financial services, insurance, banking, multinational corporations, or professional services preferred.

Responsibilities

• Ensure efficient delivery of workplace support services aligned with business needs and employee experience objectives.
• Manage vendor relationships, contract administration, performance monitoring, and SLAs.
• Lead governance and oversight of physical fixed assets including asset lifecycle, inventory, verification, movement and disposal.
• Manage FM-related Accounts Payable activities, invoice validation, budget tracking and payment administration.
• Support budgeting, forecasting and cost-control initiatives.
• Monitor expenditures and identify opportunities for operational efficiency and cost optimization.
• Oversee workplace security controls including access, visitor management and CCTV governance.
• Support Health, Safety & Sustainability initiatives.
• Coordinate Business Continuity Management activities, exercises and crisis preparedness.
• Manage records management programs ensuring policy and regulatory compliance.

Skills

People leadership

Governance & compliance

Vendor management

Asset management

Financial management

Risk management

Business continuity

Process improvement

Stakeholder management

Communication

Education

Bachelor's degree in Engineering, Business/Management, Facility Management, Finance

Job description

You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.

When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients lives.

Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description

Job Description (heading) / Description Du Poste (titre)

Business Support Services

• Ensure efficient delivery of workplace support services in alignment with business needs and employee experience objectives.
• Manage vendor relationships, contract administration, performance monitoring, and service level agreements (SLAs).

Administration & Governance

• Lead governance and oversight of physical fixed assets, including asset lifecycle management, inventory control, physical verification, movement, and disposal activities.

Financial Governance

• Manage FM-related Accounts Payable activities, invoice validation, budget tracking, and payment administration.
• Support annual budgeting, forecasting, and cost-control initiatives.
• Monitor expenditures and identify opportunities for operational efficiency and cost optimization.

Physical Security & Resilience Support

• Oversee workplace security controls, including access control systems, visitor management processes, and CCTV governance.
• Support workplace Health, Safety & Sustainability initiatives.
• Coordinate Business Continuity Management (BCM) activities, exercises, and crisis preparedness programs.
• Manage records management programs, ensuring compliance with our company policies and regulatory requirements.

Key Competencies

• The ideal candidate demonstrates strong people leadership, with the ability to coach and develop teams, lead change effectively, and apply strategic thinking to support business priorities and operational transformation.
• Strong functional capability is required across governance and compliance, vendor and contract management, asset management, financial administration, risk management, business continuity awareness, and process improvement.
• The role requires a professional with strong communication and stakeholder management skills, high integrity and accountability, a customer-focused mindset, strong analytical and problem-solving abilities, and the confidence to influence and collaborate across functions.

Qualifications (heading) / Compétences (titre)

• Bachelor's degree in Engineering, Business Administration, Management, Facility Management, Finance, or a related discipline
• Professional certifications in Facility Management, Business Continuity Management, Project Management, or Workplace Management are an advantage.
• Minimum 8-10 years of relevant experience.
• Minimum 3-5 years in a managerial or supervisory capacity.
• Experience within financial services, insurance, banking, multinational corporations, or professional services environments is preferred.

Communication scope

• Internal Stakeholders: Regular interaction with Corporate and Regional Office teams through biweekly and monthly coordination meetings on health and safety, physical security, records management, and facility operations. Collaborates with department heads to understand and support business and workplace needs.
• External Stakeholders: Manages relationships with vendors and contractors for security, records storage services, courier and other facility services. Coordinates with building management, property owners, government authorities, security agencies, and emergency services for permits, certifications, compliance, and operational matters.

At Sun Life, we cultivate a High-Performance, Caring Culture that empowers our people to achieve outstanding results, embrace continuous growth, and create meaningful impact. We succeed together by fostering an inclusive environment where wellbeing, collaboration, and accountability are equally valued.

Job Category

Facilities

Posting End Date

31/01/2027