Line 1 B Officer

SUN LIFE INDONESIA; Jakarta Pusat; On-site; IDR 180,000,000 - 300,000,000; Full time

Job summary

Sun Life Indonesia is seeking a Line 1B Officer in Agency Distribution to support risk identification, assessment and control across agency operations. The role focuses on ensuring compliance with internal policies, POJK/AAJI standards, and risk frameworks while maintaining business performance.

The incumbent will contribute to risk monitoring, regulatory support, and training for Agency Leaders, helping to balance business needs with compliant selling and robust controls.

Qualifications

• Bachelor's degree in Business, Finance, Risk Management, or related field.
• 2–5 years of experience in distribution risk, sales governance, compliance, or audit (preferably in insurance or financial services).
• Familiarity with local insurance regulations (POJK, AAJI/AAUI standards) is an advantage

Responsibilities

• A. Risk Identification & Assessment: Regular reviews of agency sales practices and documentation to identify risks.
• A. Risk Identification & Assessment: Conduct risk assessments for new agency initiatives and product launches.
• A. Risk Identification & Assessment: Understand risk exposures including conduct, operational, mis-selling, AML/CFT risks.
• B. Risk Monitoring & Control: Implement and monitor risk controls for agency operations (sales quality checks, call-back verification, suitability assessments).
• B. Risk Monitoring & Control: Track KRIs and prepare risk dashboards for management.
• B. Risk Monitoring & Control: Follow up on risk issues, audit findings and incidents to ensure timely closure.
• C. Compliance & Regulatory Support: Ensure agency activities comply with POJK/regulatory rules and distribution standards.
• C. Compliance & Regulatory Support: Help distribution understand and implement regulatory changes.
• C. Compliance & Regulatory Support: Conduct thematic reviews on potential non-compliance areas.
• D. Training & Awareness: Provide training to Agency Leaders and agents on conduct risk, sales governance and compliant selling.
• D. Training & Awareness: Develop guidance materials, SOP updates and risk communications.
• E. Incident & Complaint Handling: Document, escalate and analyze incidents or complaints related to agency sales.
• E. Incident & Complaint Handling: Coordinate with customer service, compliance and distribution for resolution and preventive measures.
• F. Governance, Reporting & Documentation: Maintain documentation for risk assessments and testing; prepare governance reports.
• F. Governance, Reporting & Documentation: Participate in governance forums and share risk insights for decisions.

Skills

Regulatory Knowledge

Report Writing

English Proficiency

Excel & PowerPoint

Presentation

Agency Distribution

Risk & Compliance

Analytical Thinking

Communication

Risk-Business Balance

Internal Controls

Education

Bachelor's degree in Business, Finance, Risk Management, or related field

Job description

You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.

When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.

Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Job description (heading) / Description du poste (titre)

• Line 1B Officer in Agency Distribution is responsible for supporting the distribution channel in identifying, assessing, monitoring, and controlling risks arising from day-to-day agency operations. The role ensures that the Agency channel operates in compliance with internal policies, regulatory requirements, and risk frameworks while maintaining business performance

Preferred skills (heading) / Compétences particulières (titre)

• Knowledge of Regulation related to life insurance companies
• Report writing skill (in English)
• Verbal and Written English
• Ability to operate Microsoft excel (Including pivot), Powerpoint presentation
• Presentation skill
• Strong understanding of agency distribution processes, sales practices, and customer journey.
• Good knowledge of operational risk, conduct risk, and compliance requirements.
• Analytical and detail-oriented; able to identify patterns and risk indicators.
• Good communication skills for interacting with Agency Leaders and field teams.
• Ability to balance business needs with compliance and risk management.
• Understanding internal control and concept of 3 lines of defence

Qualifications (heading) / Compétences (titre)

• Bachelor's degree in Business, Finance, Risk Management, or related field.
• 2-5 years of experience in distribution risk, sales governance, compliance, or audit (preferably in insurance or financial services).
• Familiarity with local insurance regulations (POJK, AAJI/AAUI standards) is an advantage

Responsibilities (heading) / Responsabilités (titre)

A. Risk Identification & Assessment

• Conduct regular reviews of agency sales practices, documentation, and operational processes to identify potential risks.
• Perform risk assessments for new agency initiatives, campaigns, and product launches.
• Support the business in understanding risk exposures (conduct risk, operational risk, mis-selling risk, AML/CFT risk).

B. Risk Monitoring & Control

• Implement and monitor risk controls for agency operations (e.g., sales quality checks, call-back verification, suitability assessments).
• Track key risk indicators (KRIs) and prepare periodic risk dashboards for management.
• Follow up on risk issues, audit findings, and incident reports to ensure timely closure.

C. Compliance & Regulatory Support

• Ensure agency activities comply with company policies, POJK/regulatory rules, and distribution standards.
• Support distribution in understanding and implementing regulatory changes.
• Conduct thematic reviews on potential non-compliance areas (e.g., mis-selling, incomplete documentation, privacy breach).

D. Training & Awareness

• Provide training to Agency Leaders and agents regarding conduct risk, sales governance, and compliant selling practices.
• Develop guidance materials, SOP updates, and risk-related communication.

E. Incident & Complaint Handling

• Support the documentation, escalation, and root-cause analysis of incidents or customer complaints related to agency sales.
• Coordinate with customer service, compliance, and distribution to ensure resolution and preventive measures.

F. Governance, Reporting & Documentation

• Maintain proper documentation for risk assessments, control testing, and review results.
• Prepare monthly/quarterly governance reports for senior management and risk committees.
• Participate in governance forums and contribute risk insights for decision making

At Sun Life, we cultivate a High-Performance, Caring Culture that empowers our people to achieve outstanding results, embrace continuous growth, and create meaningful impact. We succeed together by fostering an inclusive environment where wellbeing, collaboration, and accountability are equally valued.

Job Category:

Compliance

Posting End Date:

30/12/2026