Enterprise Support Engineer

ITS; Jakarta Pusat; Hybrid; IDR 200,880,000 - 279,000,000; Full time

Job summary

ITS is seeking a Support Engineer in Jakarta to handle remote and on-site client support, deliver thorough problem resolution, and maintain clear documentation of issues.

The role requires background as an Oracle DBA, knowledge of Linux system administration, and a strong willingness to learn. Bachelor's degree in CS/IT/Engineering is preferred; negotiable salary applies.

Qualifications

• Bachelor's degree in a relevant field (CS/IT/Engineering).
• Experience with Linux operating systems administration.
• Knowledge of Oracle databases is preferred (OCA/OCP/OCM a plus).
• Willingness to learn, detail-oriented, disciplined and communicative.

Responsibilities

• Provide remote and on-site support for clients and projects.
• Perform systems support and database administration on client premises.
• Record and report all issues clearly and thoroughly.
• Communicate flexibly and systematically with the team and escalate problems properly.

Skills

Oracle DBA

OCA/OCP/OCM

Linux administration

Analytical thinking

Education

Bachelor Degree in CS/IT/Engineering

Job description

Qualification:A Support Engineer solves problems submitted by Clients well and maintains the process of solving them smoothly and thoroughly; Provide remote and on-site support for all clients and projects; Ensuring proper recording and reporting of all issues; and Provide prompt and accurate feedback to clients.Requirements:1. Prior experience as an Oracle DBA is preferred.2. Possessing an OCA, OCP, or OCM certification is a plus3. Humble and open minded4. High willingness to learn5. Discipline, keen to detail, creative, and communicative6. Minimum education Bachelor Degree, Computer Science/Information Technology, Engineering (Computer/Telecommunication), Science & Technology or equivalent7. Have good knowledge of Linux Operating System administrationRole:1. Learn about delivery and job responsibilities.2. Work thoroughly, carefully and responsibly.3. Communicate flexibly, firmly and systematically with the team.4. Perform systems support and database administration on the client premise.5. Do a careful problem analysis and escalate properlyNotes: Negotible salary

• Perform systems support and database administration on the client premise, Do a careful problem analysis and escalate properly, etc.
• A Support Engineer solves problems submitted by Clients well and maintains the process of solving them smoothly and thoroughly.