Senior Data Center Support Services Technician

Oracle; Papua; In loco; IDR 72.000.000 - 120.000.000; Tempo pieno

Descrizione del lavoro

Oracle is seeking an experienced Data Center Technician to deliver core infrastructure within OCI data center environments. You will perform repairs, installation and monitoring for data center spaces, escalating as needed and driving automation to improve processes.

You will handle shift work in a 24/7 environment, maintain asset inventory, and collaborate across teams to ensure reliable hardware, OS, and network fundamentals.

Competenze

• Experience operating data center hardware and related systems.
• Ability to troubleshoot hardware and basic network issues.
• Willingness to work 24/7 shift schedules, including weekends.

Mansioni

• Show professionalism on daily data center routine activities for a 24/7 shift.
• Receive/ship data center equipment as needed.
• Install, remove, troubleshoot hardware in racks without disturbing other hardware.
• Maintain asset inventory and update internal applications.
• Escalate issues when needed and provide handover reports.
• Apply core OS, hardware and network fundamentals to maintain uptime.

Conoscenze

Data Center Ops

Hardware Troubleshooting

Networking basics

Shift work

Descrizione del lavoro

Job Description

An Oracle Data Center Technician will perform key roles to delivering core infrastructure & foundational technologies within the OCI data center environments.

Job Description

An Oracle Data Center Technician will perform key roles to delivering core infrastructure & foundational technologies within the OCI data center environments.

As a skilled technician on a wide range of data center systems, you understand which issues to elevate to the appropriate internal OCI groups.

You perform repairs, installation and monitoring for your data center spaces.

You understand all aspects of the equipment you support and you keep learning to drive performance improvement of the hardware.

You know how to take action when appropriate and escalations when required.

You are able to take direction when it is given, paying attention to all details involved.

Expected to improve current processes and introduce automation with aim towards simplification.

Define, design, and implement network communications and solutions within a fast-paced, leading edge database/applications company.

Responsibilities

Key Responsibilities

• Show professionalism on your daily data center routine activities for a shift in a 24/7/365 working environment
• Be able to work on a shift schedule. Includes weekends and holidays.
• Be punctual in arriving for shifts on time and provide proper handover reports after shift to the next team member(s).
• Receive/ship data center equipment as needed.
• Install, Remove, Troubleshoot hardware in data centers racks without disturbing other hardware and critical infrastructure on site.
• Maintain asset inventory and update internal application as needed.
• Work involves some problem solving with assistance and guidance. Understands and applies company policies and procedures
• Supports day to day hardware maintenance and readily implements repairs for known failure modes in servers and network equipment.
• Solid knowledge on operating system, hardware and network fundamentals, concepts, repair & diagnosis
• Prioritizes work based on severity, identifies and provides remediation feedback in defined processes

Core Responsibilities

Planning & Execution:

• Completes complex and/or ambiguous tasks in accordance with project requirements, with limited instructions. Provides guidance to team members on shifting priorities and resources according to team needs.

Collaboration & Partnership:

• Collaborates across teams to lead the delivery of impactful work and provide support for critical team objectives. Leverages advanced understanding of business, stakeholder, and/or customer needs to build partnerships within and outside of team.

Problem Solving:

• Develops and shares procedures to identify and resolve routine or non-routine issues, serving as an escalation point for the team. Collects and reviews data and/or information to troubleshoot complex errors.

Continuous Learning:

• Embraces continuous learning by actively seeking to build knowledge and learning new skills and/or tools and staying current with trends and best practices in one's field. Seeks out and leverages feedback and advanced training to improve skills.

Continuous Improvement:

• Recommends, implements, and shares improvements to improve the efficiency and effectiveness of complex processes, protocols, and workflows.

About Us

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life‑saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing [e-mail] or by calling 1-888-404-2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.