Data Engineer

KGlobal Hub Pte Ltd; Jakarta Utara; On-site; IDR 120,000,000 - 200,000,000; Full time

Benefits offered by this job

Competitive compensation

Generous benefits

Professional, relaxed atmosphere

Job summary

KGlobal Hub Pte Ltd in Jakarta seeks a results-driven Support Engineer with strong database skills and data-visualization experience. You will handle complex service requests and work with customers and partners to deliver solutions end-to-end.

You will collaborate with development on product improvements, document solutions, and contribute to knowledge management. Fluency in English, Linux familiarity, and ITIL exposure are preferred.

Qualifications

• Experience troubleshooting and optimizing database performance.
• Excellent English communication and client interaction skills.
• Familiarity with IT service management and ITIL.
• Bachelor or higher in Computer Information Systems or related field.

Responsibilities

• Manage and resolve Service Requests on databases and enterprise software.
• Own and resolve problems, manage customer expectations throughout the lifecycle.
• Collaborate with development on product improvement programs.
• Create and maintain Knowledge Management content.

Skills

Troubleshooting

Customer management

Presales engagement

Technical presentation

Education

Bachelor or higher in Computer Information Systems

Tools

Oracle

MySQL

PostgreSQL

Tableau

PAM

Linux

Power BI

Qlik

Job description

We seek to employ the brightest and most forward-thinking talent.

We always welcome candidates with excellent technical skills in databases such as Oracle, MySQL and PostgreSQL or Enterprise Application such as Tableau (data visualization) or PAM.

We want to hire people who have their best work ahead of them, not behind them. Accelerate your career and succeed in an environment where you can make an impact daily.

We invite you to join us to stand out.

• Demonstrated ability to troubleshoot challenging technical issues
• Excellent client/ customer management skills in term of presales engagement
• Support TOR include creating and changing together with partners
• Good technical presentation skills.

Support

• To manage and resolve Service Requests logged by customers (internal and external) on database and CDC / Enterprise Software (data visualization) and contribute to proactive support activities according to product support strategy and model
• Owning and resolving problems and managing customer expectations throughout the Service Request lifecycle in accordance with global standards
• Working towards, adopting and contributing to new processes and tools (diagnostic methodology, health checks, scripting tools, etc.)
• Contributing to Knowledge Management content creation and maintenance
• Working with development on product improvement programs

Desired Skills and Requirement

• Experience troubleshooting and optimizing database performance
• Strong experience with relational databases such as Oracle (or other DB) is required.
• Good to have experience on Tableau, Qlik or PowerBI.
• A fundamental understanding of IT service management and the ITIL business process
• Bachelor or higher in Computer Information Systems or equivalent experience in a related field
• Familiarity with Linux or other OS
• Excellent written and verbal communication skills in English - with the ability to clearly articulate solutions to complex technical problems
• Ability to work with high-value customer administrators and developers

We are a dynamic and rapidly growing software company with a strong sense of dedication to our customers. We provide competitive compensation, generous benefits, and a professional, yet relaxed atmosphere.

Negotiable