Enterprise Governance Policy Specialist

KROM; Indonesia; On-site; IDR 446,428,571 - 714,285,714; Full time

Job summary

KROM in Indonesia is seeking an Operations Process Improvement & Policies Specialist to enhance operational processes and ensure alignment with banking regulations. Responsibilities include supporting policy development, analyzing processes for efficiency, and managing documentation.

The ideal candidate has at least 3 years of experience in banking, a Bachelor's degree in a relevant field, and skills in managing complex operational changes. This position offers opportunities to innovate within a dynamic environment.

Qualifications

• Minimum 3 years of experience in operational or credit process improvement in the banking sector.
• Experience in policy development or project management.
• Knowledge of regulatory compliance in banking.

Responsibilities

• Support Document Owners in developing policies that comply with the Bank's standards.
• Analyze operational processes for efficiency improvement.
• Ensure compliance with banking regulations.

Skills

Identifying efficiency opportunities

Managing changes in complex operational processes

Developing SOPs and policies

Knowledge of digital banking operational systems

Education

Bachelor's degree in Accounting, Management, Law, or Industrial Engineering

Job description

As an Operations Process Improvement & Policies Specialist at Krom, you will analyze, design, and implement more efficient and effective operational processes that align with company policies and industry regulations.

Job Description

• Support Document Owners (e.g., Business Division, Operations Division and Finance Operations Department) in collaborating to develop policies/guidelines/procedures that comply with the Bank’s standards.
• Ensure timely creation and updates of policies/guidelines/procedures under their area of responsibility.
• Analyze current operational processes and take initiatives to improve efficiency, strengthen control, and enhance workflows for both internal and external customers.
• Ensure all accountable policies/guidelines/procedures comply with the latest banking regulations, such as OJK, anti-money laundering (AML), data privacy, and other regulatory requirements.
• Continuously monitor the performance of operational processes and implement iterations as needed.
• Manage the administration and documentation of all policies, guidelines, and procedures within their responsibility.
• Manage and contribute to various initiatives or projects aimed at developing and improving operational policies and procedures.
• Collaborate with Document Owners to follow up on audit findings related to the relevant policies/guidelines/procedures.
• Work closely with related units to organize regular socialization and distribution of policies, guidelines, and procedures to the Operations Division teams.

Job Requirements

• Minimum Bachelor's degree in Accounting, Management, Law, Industrial Engineering, or equivalent fields.
• At least 3 years of experience in operational or credit process improvement, policy development, or project management in the banking sector (preferably with experience in credit policy).
• Have knowledge of digital banking operational systems, including core banking systems and regulatory compliance.
• Strong skills in identifying efficiency opportunities and managing changes in complex operational processes.
• Ability to develop SOPs and policies that automate business processes and ensure compliance with service standards.
• Experience handling various projects involving the development and design of policies and procedures in line with applicable regulations.
• Banking or financial services certification is a plus.
• An innovative mindset to create efficient and sustainable solutions in a dynamic environment.