English Hearing Aid Support Specialist | Voice Agent

Teleperformance

Kota Yogyakarta

On-site

IDR 66,960,000 - 111,600,000

Full time

14 days+

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Benefits offered by this job

Monthly incentives

Shift allowance

OT compensation

Holiday pay

Career development

Comprehensive onboarding

International project experience

Job summary

Teleperformance Indonesia seeks dedicated English Voice Agents with Hearing Aid Certification to join our customer support team. You will assist customers with hearing solutions, providing patient, professional guidance while maintaining high service standards.

You will log interactions in real time, adapt to shift schedules, and work on international projects fostering global customer service experience. A CEFR C1 English, 30 WPM, and a valid Hearing Aid Specialist certification are required.

Qualifications

Bachelor's degree in a relevant field required.
Valid Professional Certification as a Hearing Aid Specialist required.
Strong English with CEFR C1 level.
Typing speed of 30 WPM minimum, target 40 WPM within 90 days.
Call center experience preferred.

Responsibilities

Assist customers regarding hearing aid products, troubleshooting, and inquiries in fluent English.
Provide accurate, empathetic guidance as a certified Hearing Aid Specialist.
Log customer interactions in real-time with required typing speed.
Work flexibly according to demand and time zones while maintaining service standards.
Escalate complex cases to internal teams when necessary.
Achieve quality, productivity and service targets.
Participate in training, coaching, and quality improvement activities.