Employee Experience Partner

Adknowledge Asia; Jakarta Pusat; On-site; IDR 200,880,000 - 357,120,000; Full time

Job summary

ADA is seeking an Employee Experience Partner to deliver outstanding local EX in Indonesia, focusing on onboarding, workplace experience, engagement, and facilities coordination in Jakarta. You will collaborate with regional EX leadership to align local actions with global priorities while maintaining operational discipline and compliance.

You will manage onboarding logistics, local access, and ID control, while engaging with vendors, brokers, and cross-functional partners to support budgets and

Qualifications

• Bachelor's degree in HR, Business, or related field.
• 3–5 years of HR or employee experience experience.
• Experience in office administration, facilities, or workplace operations preferred.
• Basic knowledge of Indonesian employment regulations.

Responsibilities

• Own end-to-end employee experience execution within Indonesia.
• Ensure consistent onboarding, workplace experience, and employee touchpoint delivery.
• Act as the primary local EX contact for employees and managers.
• Escalate risks, operational gaps, or compliance concerns in a timely manner.
• Oversee office administration and daily workplace operations.
• Coordinate vendors related to facilities, pantry, office services, and maintenance.
• Monitor local EX and facilities-related budgets, ensuring cost discipline.
• Support lease renewals, workplace improvements, and space utilisation planning.
• Coordinate onboarding logistics for new hires.
• Partner with hiring managers and HR to ensure smooth Day 1 experience.
• Manage welcome materials, access, and local orientation coordination.
• Manage employee ID issuance and access control processes.
• Maintain inventory control and documentation.
• Ensure secure and timely updates to access records.
• Execute local engagement initiatives aligned with regional EX strategy.
• Support global campaigns at local level.
• Gather feedback and provide insights on employee sentiment and participation.
• Support local insurance renewals including medical and office coverage.
• Coordinate with brokers, vendors, and internal stakeholders
• Track timelines and ensure documentation completeness.
• Track participation, operational metrics, and budget utilisation.
• Provide regular reporting updates to regional EX leadership.
• Use data to identify improvement opportunities in local execution

Skills

Execution discipline

Multi-stream management

Independent work

Problem solving

Education

Bachelor's degree in HR or related

Job description

ADA is a leading data and artificial intelligence (AI) company that designs and executes integrated digital, analytics, and marketing solutions. We operate in 12 markets in Asia and partner with leading brands to drive their data and digital maturity.

Role Purpose

The Employee Experience Partner is responsible for delivering strong, consistent, and well-executed employee experience fundamentals within the Indonesia market. This role focuses on operational excellence across onboarding, workplace experience, employee engagement execution, facilities coordination, and local HR initiatives. The role ensures smooth day-to-day employee experience delivery while partnering closely with regional EX leadership to align with broader organisational priorities. This role is accountable for delivering high-quality employee experience execution in Indonesia, ensuring consistency, operational discipline, and alignment with regional priorities.

Key Responsibilities

Local Employee Experience Delivery

• Own end-to-end employee experience execution within Indonesia
• Ensure consistent onboarding, workplace experience, and employee touchpoint delivery
• Act as the primary local EX contact for employees and managers
• Escalate risks, operational gaps, or compliance concerns in a timely manner

Workplace & Facilities Coordination

• Oversee office administration and daily workplace operations
• Coordinate vendors related to facilities, pantry, office services, and maintenance
• Monitor local EX and facilities-related budgets, ensuring cost discipline
• Support lease renewals, workplace improvements, and space utilisation planning

Onboarding & Integration

• Coordinate onboarding logistics for new hires
• Partner with hiring managers and HR to ensure smooth Day 1 experience
• Manage welcome materials, access, and local orientation coordination

Employee ID & Access Management

• Manage employee ID issuance and access control processes
• Maintain inventory control and documentation
• Ensure secure and timely updates to access records

Employee Engagement & Local Initiatives

• Execute local engagement initiatives aligned with regional EX strategy
• Support global campaigns at local level
• Gather feedback and provide insights on employee sentiment and participation
• Support local insurance renewals including medical and office coverage
• Coordinate with brokers, vendors, and internal stakeholders
• Track timelines and ensure documentation completeness

Data & Reporting

• Track participation, operational metrics, and budget utilisation
• Provide regular reporting updates to regional EX leadership
• Use data to identify improvement opportunities in local execution

Key Capabilities

• Strong execution discipline and attention to detail
• Ability to manage multiple operational streams simultaneously
• Comfortable working independently within defined frameworks
• Structured and solution-oriented mindset
• Growing ability to influence managers and cross-functional partners

Qualifications & Experience

• Bachelor’s degree in Human Resources, Business, or related field
• 3–5 years of HR or employee experience experience
• Experience in office administration, facilities, or workplace operations preferred
• Basic knowledge of Indonesian employment regulations
• Experience in a fast-paced environment preferred

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Unfortunately, we are only able to contact shortlisted applicants. We encourage you to continuously visit our website www.adaglobal.com for regular updates on available roles

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